Mark's Windows

I got my windows replaced by Mark's Windows a few years ago and during the last rain I noticed water beneath the window sill so I called them. It took them 3 days to call me back and when they did I very surprised that they said they were no longer responsiable for the installation because it was past one year from installation. I told them that the salesmand firmly stated that Mark's Windows gives a lifetime installation warranty. Since this was listed no longer on the contract Mark's said that they thought that I was not telling the truth because they never tell their customers that they give a lifetime warranty. Also the salesman that sold me the windows is no longer with the company. I couldnt believe what was happening after I spent alot of money on the windows. I called the California Contractors board and they told me unless the contract says lifetime installation there was no way I was going to get Marks to fix it. They recommend having a window Specialist come out and try to fix the problem and if the specialist saw a installation problem maybe they would get involved. Cons: Uses Cheap products during installation, No customer service, No WARRANTY on Their INSTALLATIONS more

Marks Windows sent out a salesman to my house in Chino Hills and gave be a great presentation. There was one thing wrong: THE PRICE! The quote was way higher than most of the other window estimates I got and they all were the same Atrium brand that I was looking at. There were a few other companies in the same price but why would I pay that kind of money for the same windows (Atrium Advantage 7800) I can get elsewhere for $5,000 less. Can not recommend them as well as the other companies that are so highly priced. Pros: Presentation, Salesman Cons: Price, Selection more

Could provide me with updated insurance for the company. Said they used employees but didnt have current workers compensation insurance and when I asked for the insurance phone number he said he would get back to me. How do companies like this stay in business. I guess most people dont check the insurance for window companies. Say away!!! Pros: Thumbs down Cons: Price, Insurance, Slick Salesman more