We are very upset at the amount of money we were billed and paid after seeing what was done. Does a minor rebuild mean simply putting in a new flapper and leaving the corroded one inside the handle? What was done to fix the drains? Toby was very nice, but as non plumbers, we have no idea why the expense was over $1,000 and why he even worked on the downstairs toilet. I had not indicated a leak as in older ones upstairs, but he seemed to think it needed to be done regardless. My mother-in-law is the owner of this condo, and although I usually don’t share her thoughts, this expense troubles me more and more. I would like a complete breakdown of work done in laymen’s terms. What time frame were we billed for? He didn’t arrive until around 9 am and then had to wait for parts to be delivered. It didn’t seem to take long for him to do what he needed to do. We request total disclosure and adjustment of unnecessary work done. If satisfactory explanations are given, we will not review on social media. My initial call was to repair 2 toilet leaks and unclog 2 sinks and one bathtub. More information please!
more