Mail+ More

I live in a neighborhood where there has been too much crime and I even caught someone stealing mail out of my neighbors' mailboxes. For security, my husband and I chose to have our mail delivered off-site and we selected Mail Plus More. I preferred the location by Kroger and didn't like having to update all my addresses, but the customer service at Mail Plus More is outstanding! I can call and find out if I have any mail and if I do, they will have it waiting for me to pick up on the days I am in a rush. If I am waiting for a special delivery they will call me when it arrives. When I need other services such as copying, keys, greeting cards, supplies, notary, computer work, etc. I am extremely impressed with how helpful the staff is, Jessica and Thomas. I have gotten to know everyone on a first name basis now that they have had my business for two years. I even knew the owner's brother before he moved on. The owner, Tim, is a great guy who I like to give some grief to every now and then. I really like working with a family-owned business and I feel that they care about providing great customer service. I like their hours, too, which allow me to get business done when other places have closed. I just wish that when I showed up I could move to the front of the line instead of having to wait my turn. What about VIP status?!! (Just joking) more

The customer complaining that her package was violated, received asisstance often with the packing and shipment of her packages, which included the execution of the customs forms required for international shipments from my staff for FREE. Since she NEVER paid Mail + More to ship a package, Mail + More NEVER made a dime from her shipping transactions but provided her service the same as if she was a paying customer. Mail + More DID NOT open the package(s) in question BUT, it is the policy of Mail + More , to reserve the right, if necessary, to inspect ANY package that is shipped through us or is dropped off by any customer under their own account number at our store. The customer who claims her package was violated was shipping under a FEDEX employee acount number , which did not belong to her, because she is not a FEDEX employee. This is in direct violation of FEDEX's rules and regulations regarding the use of employee discounts. Her pacakge was delayed for shipment at the FEDEX terminal when management discovered the account nember belonged to a FEDEX employee. She got busted , shes mad, and so she is unhappy with Mail + More. Pros: Friendly Helpful People more

My packages were violated. I will never patronize this establishment again! more