We had used Ocean State for a few months and the cleaning was somewhat inconsistent, but adequate. The problem came when, right after Christmas, a very valuable piece of jewelry (both in terms of money and sentimental value) went missing. I assumed I had misplaced the piece in the hub-bub of the holidays, and asked the receptionist at Ocean State to please ask the cleaners who had been in that day if they had seen it. After tearing the house apart myself and hearing back that the cleaners had not seen it, I tearfully gave it up as lost. Imagine my surprise when 3 months later, I get a call from the police saying that an employee of Ocean State was suspected of stealing jewelry, and did I recognize my piece from amongst the list of suspected stolen items! To make a long story short(er), the cleaner actually confessed to stealing specifically my piece of jewelry (among others) which was now destroyed. My outrage, however, is not about the theft per se. I am outraged because I never once was contacted by Ocean State (they responded to my emails, but they never initiated anything) during this whole process - they never informed me that their employee was under suspicion, that their employee confessed, or volunteered any information on how to get reimbursed from their insurance (since the jewelry was destroyed, I couldn't get that back). I've never been allowed to speak to the owner and they never even offered a rebate or discount on a cleaning! In addition, I still have not received one penny from them because first I was told that their employee had to be convicted before their insurance would pay anything. After the individual was convicted, I was told that the individual had to be convicted specifically in my town before their insurance would pay anything. So now over a year later, and I'm still spending my time and energy dealing with my hometown police to try and figure out what exactly Ocean State needs to happen so that I can receive any sort of compensation.
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