Maid Pro Charleston

I hired MaidPro because i liked their 49 point checklist. I have never had a maid before so I called for a quote. They quoted me $145 to do a deep cleaning on my 1000sqft 2 br house. I had planned on being at the house while she cleaned but the man I spoke with on the phone spoke to me in a way that made me feel like that was uncommon. They sent over a woman named LaQuesha Somersall. She arrived on time at 8:00AM. She immediately started cleaning the kitchen after i walked her through the house and pointed out areas that needed attention. I left to go play golf and my girlfriend was in and out of the house while she was there. I came home that night after work and discovered that she had stolen $1200-1500 worth of cash/coin/valuables from our house. There was a door to a bedroom which was locked with a door knob that needed a key; she used one of my butter knives to break into the room, messing up my door jam and bending the butter knife in the process. I called and told the company about it because that i felt there wasn't much the police could do considering that her fingerprints were all over the house due to the nature of her job. I spoke with the local franchise owner and after she spoke with LaQuesha, she told me that LaQuesha said that she didn't steal and she believed her because she said that ""there were checkbooks and all kinds of stuff that I could have stolen."" The franchise owner informed me that she would not fire LaQuesha unless we filed a police report and she was found guilty in court. LaQuesha also dug through a pile of keys that were in a drawer and pulled my house key off a key ring and stole my house key. We moved that month as we had plenty more valuables that wouldn't fit in her car that we assumed she would be back to take. Oh yeah, she didn't clean crap. She had completed about 60% of the MaidPro 49 point checklist. In conclusion, it's my fault. Don't leave people you don't know in your house alone; I never will again. I hope this helps, in your decision to hire someone else. more

Sadly, we were theft victims. Our flat screen TV was taken from a locked house and the thieves locked the house behind themselves. Aside from family, no one but Maid Pro had access to a house key. Additionally, the week before the TV was stolen, after the cleaner left, we noticed that the TV cables had all been disconnected and the TV unplugged, as though someone was preparing to take it, but didn't. We reported this to Maid Pro before the robbery. We filed a police report and - at the officer's suggestion -- asked Maid Pro to send the team to see if they would return to the ""scene of the crime"". Maid Pro refused to do this and their only response was ""our girls would never steal"". Our case is still under investigation, but I would never use or recommend this company. When you allow someone into your home it is a sacred trust and ""bonded, licensed and insured"" should mean that this kind of thing rarely happens and, when it does, that the customer is heard. This company's management has loyalty only to its franchise, not their customers, who have trusted them with all their hard-earned possessions.\r Liked: Disliked: \r Edit - Delete \r more

I was very happy with the service I received. Signing up was easy and the cleaning was excellent. The cleaning was thorough and the little touches really made the difference. It was nice to come home to an immacuately cleaned home without having to do it myself. I would highly reccomend this service. more

I am so delighted with the service I receive from MaidPro. I have been using their cleaning service at my house on a monthly basis for over a year now. They always arrive on time, do a thorough cleaning job and are also attentive to details. My house is sparkling when they get done with it. I also appreciate that they follow-up after each visit as well as confirm their visits in advance. They have been great in responding to my special requests and their staff is always very cheerful. I highly recommend MaidPro so you can let the Pros take care of the cleaning. more

Maid Pro does an excellent job. The staff is courteous and I never have to ask them to do a job more than once. Once you tell them what you expect they follow through on every cleaning. This is my first experience with a cleaning service and I am very pleased with Maid Pro. Life's too short to worry about cleaning your house. Let Maid Pro do it and go shopping!!! more