Magaziner, Harvey, Od - Mt Airy Eye Care Llc

I don't know about the previous review! They must have gone someplace entirely different! From the time I walked in with my two daughters we were all treated with courtesy and respect. My 11 year old daughter was taught how to put in contacts by caring and attentive Amanda! Maryah greeted us and tested us for the doctor and gave us information about our insurance I didn't even know we had! Amy helped with glasses for my 13 year old! A daunting task for a moody teenager to say the least and she handled it with understanding and patience! I am thrilled with the service! My daughters both asked to be able to always see Dr. Bender from now on she answered all my questions and addressed all my concerns! We are hooked! I will be posting to my 1000+ FB friends and family to come in and experience this awesome place!! more

TERRIBLE CUSTOMER SERVICE! I had the worst experience with Mt Airy Eye Care. The office manager was RUDE and UNPROFESSIONAL. The following mistakes were made by the staff: The lab manager promised me a pair of demo glasses and failed to make them - Twice! No phone call/communication to inform me either time. The office manager was yelling and speaking over me when I tried to explain my issue. An unpleasant woman to say the least. Total lack of listening skills. I do not yell and hope that professionals would treat me with the same respect. Not at Mt Airy Eye Care. I requested to speak with Dr Magaziner but he never called me to fix the problem. They show total disregard for the health of their patients; no communication at all. I asked for a medical release - Three times - and finally got one in the mail. I needed the Optomap info sent to my new eye doctor and was told by AMANDA that it would be sent in 10min. It was never sent and I never received a call to inform me. The doctor spent all of 15 min w/me and took about 2 min to exam my eyes. When I asked a question about the role of nutrition in regard to eye care, Dr Magaziner laughed out loud and disregarded my concerns. I am a local business owner too. I would be out of business if I treated my clients in the dismissive, disrespectful manner which they treated me. I HAVE POSTED MY VIEWS FOR MORE THAN 800 OF MY FRIENDS, CLIENTS AND COWORKERS TO READ ON FACEBOOK. Word of mouth is the best advertisement. more