Madden Plumbing & Heating do great work, and are very knowledgeable. They have a reputation around here that is consistent with quality, and that is not easy to do in a small community. They have been an asset here for many years.
I had no problem with the quality of the work I received from Madden. I did have a significant issue, however, in that they forgot my appointment. I have a 90 year old father and needed to have the hot water fixed. I know that the service tech was very busy that day, but I was disappointed in the oversight. Then, when they did show up, I thought the prices for the repairs were a little high.
But when they fix something, it stays fixed, which makes a difference with all the fly-by-night operations out there. I will use Madden again, despite my experience, because they apologized profusely for their mistake. You rarely see this, and it impressed me. The owner of the company apologized personally, which showed me that they really care. You don't see this level of sincerity too often these days. In the overall scheme of things, I give Madden a four out of five.
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