I needed emergency service on Thursday around 5:00 in the evening, my whole house was without electricity. With 4 children on a 113 degree day, with my fridge and house getting hot, I was in dire need of help. My home warranty gave me this companies name, said they were covered on my plan. I called to get help, I was told that they offered emergency service, but not on Thursdays', the guys boll in a league on Thursdays. Can you believe that!!! If this is true, at least don't tell someone who is deperite for help. It was such an insult---Glad to see they hold their cutomer needs first!
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