Loveliness

For those brides and grooms to be, I'm glad that you're doing your homework to read reviews about loveliness. *** For more reviews (mostly bad ones that you'll find,) please visit CitySearch, Yahoo business reviews, Chopstick Brides, RateItAll, and whatever ones you can find. Apparently, loveliness does not have any experienced workers to handle the volumn of work they have. All they keep focussing on is bringing in more and more business. Please, don't believe anything they tell you. Once they have completed their shooting services and collected at least 80% of your money (they have already made their profit by now) they shift their attention from you to new customers. This is only the beginning of a long and ugly battle for you to fight with them. She claimed to have retired, but we all know that is a BIG lie! She is still the official registered owner for this business. These thieves (loveliness) are not expert in ANYTHING exept for LYING and ROBBING people's money. They prey on the fact that after a while most couples would just give up fighting them because it's too draining. This way, loveliness wins because they keep your thousands of dollars and merely deliver the minimum (crappy final products that are full of mistakes.) If you try to get them to fix their own mistakes they will put you in the back burner and deal with new customers instead. Also, the son will tell you that you're lucky because he's not charging you for them to fix their own mistakes. If this is not the most ABSURD thing anyone has heard, then I can't imagine what is. One of the reviewers is so right about categorizing ricky as RETARDED, since this is not what a normal person would say. This entire loveliness family has absolutely no sense of morality, character, integrity, and more. You can tell by how their children have turned out (lie, cheat, robb, etc.) just like the parents. I don't know what else to say to help discourage you from stepping into loveliness=HELL. Pros: Absolutely nothing! Cons: Everything about them! more

Sounds like the reviews from cindyyau and kaylayeetsai are not genuine and something their staff would write. Discounting those two reviews and if the site allowed people to give negative or zero stars they truly deserve, Loveliness would not have a rating. Pros: Loveliness has no upside... Cons: poor customer service, lack of parking... more

Run away from Loveliness as fast you can and be glad you did. This family operation does not know anything about customer service. They claim to have been in the business successfully for over 10 years, but you could have fooled me based on what my wife and I have been through over these painful 13 months and counting. The owners have amnesia and cannot recall what they say from day-to-day. When trying to get you to sign on the dotted line, they will tell you whatever you want to hear; however, once they get you to sign on the dotted line, that is where the ""horror"" really begins. Pros: There are no pros to highlight. Cons: Where to start? Incompetence, lack of customer service, deceptive practices, lack of parking... more

Beware, the only good rating was placed by the owners grandaughter! If it smells like a bad egg it probably is a bad egg Pros: no pros Cons: just beware more

Sloppy and lousy service says most of it! This place has caused me so much frustration. It has been over 7 months since my wedding, and currently I'm still waiting for a final layout for my wedding album. They are horrible with communication, they rely on ""so called"" desingers from Taiwan to do the layouts who cannot get things right. I have to communicate the same changes numerous times, which is why the delay. Cons: poor service, lots of tracking required by customer, sloppy products, unprofessional, money driven only, they do not care about the work they produce more

I must agree with all the victims here. Their service is so bad. Please, don't go there. I garantee you will regret unless you leave next to them and visit them everyday. So far all the comment I heard is the time they take. You may not care at the first moment, but if you still can't get your marry photos after couples months. Why you take the photo??? Pros: May be good photo, but I never have chance to enjoy it Cons: their excellent ignorance to customers. more

Even though they took good photos, they took forever to deliver your stuff to you! So far we have been waiting for 8 months for our wedding photos and DVD!! What the heck~? We called, we emailed, they just bs that the one who in charge was not there. Dude, what should we do? I want our one-life-one-time memory! Don't go there! It is totally a trap!! They always treat you like prince and princess when you reached there the first time, or at least when you have not pay full! Pros: you can enjoy your moment of prince and princess when you walk in Cons: you never can get what you paid for more

I loved my engagement pictures and my wedding gown!!! It seems like everyone complains about the poor service about this place but I think they're really good. They are more like a family environment rather than very business-like, which my husband and I prefer. I was also a bit skeptical when I read all the bad reviews but I decided to go see for myself and I'm so glad that I did. They were able to make me look absolutely flawless, either with the incredible makeup (they gave me the crease in my eye that I don't normally have), the photography lighting, or the final touch-ups in photoshop. I don't really care how they did it, my photos came out great and I would highly recommend them. Pros: Amazing makeup and great photographer (Ricky) Cons: Makeup artist can't travel to your hotel more

Our experience with this company was absolutely HORRIFIC! Not only did this company put us through a lot of stress by delaying our wedding albums & video delivery; The staff and the owner were not responsive to our calls and emails. They changed photographers on us the day of our Engagement shoot & a couple of days before the wedding. They keep insisting the photographers they had replaced was the best. When we all agreed to have a particular person in mind way before the wedding. They also lost some of our pictures and made so many errors on our lay-outs & still keep making mistakes after all the emails, phone calls and discussing the said issue in person. They had also made us drive back & forth to their office to look for the missing photos ourselves which they claimed they could not find yet we were able to find it after three consecutive weekends of spending time in their office. Their staff are INCOMPETENT and can't understand simple directions. It has been a year now and we are still awaiting results. I wish I had the chance to check the past reviews otherwise I wouldn't have hired them. Pros: NONE! Cons: Everything about this company more

My friend just got married and I was one of her bridesmaids. I agree with the first two postings. In the beginning, when you meet them, they seem friendly and nice. That?s just a mask. Yes! You might be hook to their company in the 2 3 times when you talk to them. That's because they market their work and company everyday, obviously they are very good at it and make you hook. more

My husband and I went there to hire a wedding day photographer. When we got there, it seemed like a nice and reliable place. We ended up hiring a specific photographer after looking through each photographer's album. Pros: Pictures quality was okay Cons: service, reliability, communication more

This place is bad! We had our engagement and wedding day photos taken by them. We should have been smarter to avoid them. First time we went to their studio at SF (geary & 15th street, next to the old shanghai restaurant), they pretended to be very friendly and helpful and got us hooked with their engagement and wedding day photo packages. However, this was where the trouble started. On the engagement photo taken day, tuxedo was already delivered to their studio. However, the tuxedo suit was very loose, and the pant was 2 sizes longer. It was not so bad since they were able to find a shorter pant with a different brand. The photographer called Simon took the photo for us that day. We personally thought that he was not very detail oriented, which is a big NO for a professional photographer. Don't expect him to tell you that your wedding gown was sticking out or having a lot of wrinkles when photos were taken. Period. You need to take care of yourself. As the result, the engagement photos were nothing but poor or strange poses. Even worse, you were only allowed to select 36 out of all photos to make up your album. You NEED to pay all other photos if you like them. YES, listen, they DO NOT give away all untouched photos like other studios do. Their price is as twice as others, and they don't give away original photos. Terrible! After we selected the photos, they sent them back to Taiwan again for editing. The editing work was so cheesy. They did not know how to take quality photos. But instead, they tried to use photoshop and some poorly designed artwork to make up the lack of shooting skills. We were not satisfied with the result and wanted some improvement on the layout work. The boss, Shirley was getting mad with us and yelling at us. What a good customer service from them. You knew what, we have to pay extra if we wanted to select different photos. That was only one of the nightmares from them. There are many studios out there doing better job. LEAVE them alone. Cons: Poor Service, bad photographer skills, very disorganized more

My experience with loveliness had been really fun. Each time i go there, we (my current husband and i) were greeted like family and we were able to joke around with the staff and the photographers, which made the photo sessions much easier and our smiles more natural. The makeup and hair styles for the engagement photos and my wedding were exactly how i wanted it- natural and still look my age (mid-20's). I didn't realize how hard it was to find makeup artists anywhere else that understood me and can satisfy such a simple request! Pros: two thumbs up! Cons: parking can be a little difficult on weekends more

I must say their pictures are great and people are nice. However, very slow service, constant staff turn-over, hardly return calls, sloppy (they forgot to write down the dresses that I picked for my engagement pictures after I spend 3-hrs trying and deciding, also wrote down a similar but not the EXACT dress I wanted for wedding day). It was alot better when my cousin used them in 2005 and when I reserved my engagement package in 2005. I will have to wait and see how my engagement album comes out. By the way, it took my cousin over 6-months to get her wedding day album and the staff took another couple of months to find a missing negative. Their make-up artist is awesome though and very patient and attention to details. I highly recommend her. Pros: Good photo by key photographer Cons: slow service and photo/album production, lack of staff, constant staff change more

Loviness is one of THE best wedding videography, photography and make up artist you could have for your wedding day. They are very professional and will meet your needs for your BIG day. The workers are very friendly and treat you as family. They truly made my wedding day a memorable one. I highly recommend Lovliness to anybody. more

It's been 3 months since my wedding, and I have not seen a layout of my album. I was initially told it would take 4 weeks. Then, they said 6 weeks, and then, 8 weeks. Each time I called, they said they don't know how much longer it'll take and they'll check with their production people. They never call you back with any updates. I would be lucky to get them by the end of the year, but I won't hold my breath. They are unreliable! Don't use them or you will regret it! Your wedding and memories will be ruined! Cons: unresponsive, Disorganized, SLOW more