Los Feliz Small Animal Hospital

I like this hospital , it's been there for a very long time and i like the father, son practice. I like the variety of choices in doctors. They all would get each others opinion for the best out come. However , the front desk, actually one person in particular , is rude and seems very angry at everything and or anything. I don't really give a %#&* if it's a bad day, I expect professional service for the money i spend there, and i have witnessed how she treats her co-workers which, by the way are extremely professional and so very caring. On several different visits I have witnessed them having to apologize for her attitude . it's got to be very embarrassing. I love this place but I dread having to deal with her. I was shocked to hear how long she has been employed there , wow !! I do recommend taking your pet there, but , I would schedule my appointment on her day off. more

I definetly do not recommend this place it is the worst hospital ever with the exception of Dr Cheng she is the only Vet that cares. As far as the pricing it is extremely overpriced the owner has no medical background and the receptionist is a total re****,she acts like she cares but if you look closely you can see otherwise also they are part owners of eagle rock emergency and will hold your pet for hours just to send you to EREH to gouge you more they even had me go to EREH for X_rays because thier machine was not working and i was still charged a visit for going to EREH (2 visits for 1 pet in the same day!!!!) Pros: 1 caring vet Cons: Money maker more

I definetly do not recommend this place it is the worst hospital ever with the exception of Dr Cheng she is the only Vet that cares. As far as the pricing it is extremely overpriced the owner has no medical background and the receptionist is a total re****,she acts like she cares but if you look closely you can see otherwise also they are part owners of eagle rock emergency and will hold your pet for hours just to send you to EREH to gouge you more they even had me go to EREH for X_rays because thier machine was not working and i was still charged a visit for going to EREH (2 visits for 1 pet in the same day!!!!) Pros: 1 caring vet Cons: Money maker more

I have been bringing my cat to LFSAH for years. I even stayed with them after I moved across town. My kitty is very special needs and they have gone to great lengths to keep him alive. Additionally, my vet often gives me suggestions to help lower costs. more

I have been bringing my cat to LFSAH for years. I even stayed with them after I moved across town. My kitty is very special needs and they have gone to great lengths to keep him alive. Additionally, my vet often gives me suggestions to help lower costs. more

I have been going to the Los Feliz Small Animal Hospital for 17 years first with my cat and now with my new puppy. I have always found the front desk staff to be very helpful and professional. I have seen several different vets there over the years and have always been happy with the care with which they have treated my pets. I would highly recommend them to every pet owner. more

We have old cats (14+ years old), and have been taking them to the LFSMH for a total of 10 years (other 4 yrs were when we lived in the SF Bay Area and there was an animal hospital literally across the street). The vets and the staff are ALWAYS professional and courteous, and our cats are in exemplary shape for the "little old men" that they are. They are starting to show signs of old age, but at 14+, that's to be expected. The hospital isn't cheap, but they know us and our cats, and there has never been a complication of any sort, even when we had to pay over $800, or $600, etc. for tests/operations, etc. They also provided a reference for a cat sitter for when we had to go out of town for an extended period of time; the cat sitters are EXCELLENT, too, and we use them whenever we need them. \r \r We rate Los Feliz Animal Hospital VERY HIGHLY and we would recommend them to anyone. We feel very sorry for the others who have had bad experiences, and can understand their anger--their more

We are VERY fussy about our Cat and we have found that LFSMH is GREAT - they tell us what we needed to do for our cat's thyroid problem - they write us prescriptions when we need them and allow us to get his medications less expensively through 1-800-PetMeds. They've never told us that we need any certain tests except bloodwork on his every 6 months to monitor his thyroid which I appreciate! The wait times are short, and the staff friendly. We LOVE them and will definitely continue to use them! more

My only complaint is that a bunch of tests and xrays were recommended right away, when I thought a few more home remedies / changes in diet could have been tried first. All of the employees were extremely friendly and knowledgeable. And, all of the customers picking up their pets seemed happy and satisfied. more

My only complaint is that a bunch of tests and xrays were recommended right away, when I thought a few more home remedies / changes in diet could have been tried first. All of the employees were extremely friendly and knowledgeable. And, all of the customers picking up their pets seemed happy and satisfied. more

In March, our cat was run over. When I brought in Edward, in my arms, bleeding from the mouth and panting, the receptionist took her time in getting the attention of a vet and finally told me she would bring me updates from the back. I can't honestly tell whether she was uncaring or just incompetent, but a good 15 minutes passed where she sat at her desk, doing nothing important, wherein I repeatedly asked her to find out what was happenning. When she finally did, she came back, told me it didn't look good, and that our cat was on oxygen. Before finishing her sentence, the phone rang and she took the call. She chatted for a good minute or so while I was trying to get her attention. I finally went in back to find out what was going on. They told me his heart rate was virtually nonexistant and that we should put him down immediately. I convinced them to take another reading with a different machine, where his heart rate was fine. It came out that the first machine was broken. After a brief apology, he appeared to be getting better. He started going downhill later in the afternoon after they insisted that I go home and that he was fine. He wasn't. It was determined he had to go to the Animal Surgical and Emergerency Center all the way across town, and fast. It was 3p and just driving there was going to take some time due to afternoon traffic. In my haste to take Edward to get the care he needed that morning, I threw on a sweatshirt and Ugg Boots, but had forgotten my wallet. I live in the neigborhood. They were our Vet. They still would not let Edward out of their care until I paid right then and there. With the clock ticking, I called my brother and had him bring my wallet by (luckily in my haste to get our boy the care he needed, I didn't lock our front door). When my wallet finally arrived, the receptionist took her time ringing it up. Over $800, not that I care. Edward was euthanized at ASEC at 5p. I will never NEVER patronize LosFelizSmallAnimalHosp again. Pros: close Cons: awful. expensive, uncaring, seemingly devious in their pricing more

In March, our cat was run over. When I brought in Edward, in my arms, bleeding from the mouth and panting, the receptionist took her time in getting the attention of a vet and finally told me she would bring me updates from the back. I can't honestly tell whether she was uncaring or just incompetent, but a good 15 minutes passed where she sat at her desk, doing nothing important, wherein I repeatedly asked her to find out what was happenning. When she finally did, she came back, told me it didn't look good, and that our cat was on oxygen. Before finishing her sentence, the phone rang and she took the call. She chatted for a good minute or so while I was trying to get her attention. I finally went in back to find out what was going on. They told me his heart rate was virtually nonexistant and that we should put him down immediately. I convinced them to take another reading with a different machine, where his heart rate was fine. It came out that the first machine was broken. After a brief apology, he appeared to be getting better. He started going downhill later in the afternoon after they insisted that I go home and that he was fine. He wasn't. It was determined he had to go to the Animal Surgical and Emergerency Center all the way across town, and fast. It was 3p and just driving there was going to take some time due to afternoon traffic. In my haste to take Edward to get the care he needed that morning, I threw on a sweatshirt and Ugg Boots, but had forgotten my wallet. I live in the neigborhood. They were our Vet. They still would not let Edward out of their care until I paid right then and there. With the clock ticking, I called my brother and had him bring my wallet by (luckily in my haste to get our boy the care he needed, I didn't lock our front door). When my wallet finally arrived, the receptionist took her time ringing it up. Over $800, not that I care. Edward was euthanized at ASEC at 5p. I will never NEVER patronize LosFelizSmallAnimalHosp again. Pros: close Cons: awful. expensive, uncaring, seemingly devious in their pricing more

I have a new kitten and, even though I'd just changed his food which, upon further research can cause stomach upset, they convinced me he needed xrays and the bill came to approximately $375. This has happened with a previous older cat as well. In addition, I just phoned them regarding a neuter and they quoted $350 - $500 for the procedure! How is that being an advocate for animals? (I've now made an appointment at another Animal Hospital which charges under $100). In addition, with the same feline, following a vaccine that seemed to make him ill, we took him after hours to Eagle Rock Emergency (which, according to a plaque in the waiting room of Los Feliz Animal Hospital, is partly owned by one of the vets at LFAH) and witnessed one of the vet technicians sling a cat crate (with the animal inside) across the floor to the owner after the owner accused the emergency facility of charging her too much for the emergency procedure. Repeat: The cat was inside the crate. While it's every person's responsibility to pay for their animal's medical expenses. this behavior is unacceptable. Time to move on. more

I have a new kitten and, even though I'd just changed his food which, upon further research can cause stomach upset, they convinced me he needed xrays and the bill came to approximately $375. This has happened with a previous older cat as well. In addition, I just phoned them regarding a neuter and they quoted $350 - $500 for the procedure! How is that being an advocate for animals? (I've now made an appointment at another Animal Hospital which charges under $100). In addition, with the same feline, following a vaccine that seemed to make him ill, we took him after hours to Eagle Rock Emergency (which, according to a plaque in the waiting room of Los Feliz Animal Hospital, is partly owned by one of the vets at LFAH) and witnessed one of the vet technicians sling a cat crate (with the animal inside) across the floor to the owner after the owner accused the emergency facility of charging her too much for the emergency procedure. Repeat: The cat was inside the crate. While it's every person's responsibility to pay for their animal's medical expenses. this behavior is unacceptable. Time to move on. more

I just got back from an appointment with Dr. Cheng of the Los Feliz Small Animal Hospital. She and her staff, from the receptionists to her assistants and nurses, were professional and comforting. My French Bulldog, Mister Monty, has been suffering from a bad skin condition for several weeks now and finally, after a misdiagnosis three weeks ago by another Vet. (at another clinic) Dr. Chang has discovered the problem (or, as it turns out, the two sources of the problem). I gave my boy his first treatment as soon as I got home and I'm happy to say, he's far more comfortable than he's been in weeks. He even started playing, again for the first time in weeks, with his brother Jack Attack! Pros: It's a great place and great staff Cons: a Chiuhauha (sp?) near me pooped more

I just got back from an appointment with Dr. Cheng of the Los Feliz Small Animal Hospital. She and her staff, from the receptionists to her assistants and nurses, were professional and comforting. My French Bulldog, Mister Monty, has been suffering from a bad skin condition for several weeks now and finally, after a misdiagnosis three weeks ago by another Vet. (at another clinic) Dr. Chang has discovered the problem (or, as it turns out, the two sources of the problem). I gave my boy his first treatment as soon as I got home and I'm happy to say, he's far more comfortable than he's been in weeks. He even started playing, again for the first time in weeks, with his brother Jack Attack! Everyone at the hospital was kind to me .. and especially kind to a frightened Mister Monty. We can relax now knowing we're in good, caring, hands. Thank you Los Feliz Small Animal Hospital and THANK YOU DR. CHENG! Pros: It's a great place and great staff Cons: a Chiuhauha (sp?) near me pooped more

I totally agree with the bad reviews others have written and they are definitely not a smear campaign. I think the good reviews are probably written by the nurses there because I can't imagine anyone having a good experience at this place. Here are just 2 stories of many I've experienced - After spending $1500 on expensive and invasive diagnostic tests to find out the cause of pain in my dog's side, the Los Feliz vet said he couldn't help me and sent me to an internist. She diagnosed the problem as gas and also found worms. She put my dog on a high fiber food and treated the worms and he's fine! She also found a heart murmur never diagnosed because in the 5 years I've been going to the LFSAH they've never checked his heart! The Los Feliz vet also refused to write a diagnostic letter to my pet insurance company explaining the situation so I could get reimbursed for his needless tests. He almost had me convinced the dog needed an MRI! All he had to do was ask me what I was feeding him a more

I have been consistently disappointed in Los Feliz Small Animal Hospital. I have tried them over and over and have given them every benefit of the doubt They overcharge for everything. and their service is way below average. It's a hard decision because it next to my house and so convenient but I have finally decided to never go there again. more

I have been consistently disappointed in Los Feliz Small Animal Hospital. I have tried them over and over and have given them every benefit of the doubt They overcharge for everything. and their service is way below average. It's a hard decision because it next to my house and so convenient but I have finally decided to never go there again. more

We've been taking our 9 year old dog to the Los Feliz Small Animal Hospital since our move from St. Louis, MO in 2003 Pros: Location, Cons: Customer service policy more