Lombardo's Shoe Repair

After my experience, I'd never use this shoe maker again. When the sole of one of my new sneakers became unglued, he did a really good job; the sole & heel were fixed & the sneaker looked exactly as it had when I brought it in. I noticed the other sneaker’s heel & sole needed gluing. After he worked on the 2nd sneaker things were wrong: the fabric on the toe was worn away, the heel & sole weren’t attached properly, there was glue around the heel & sole, & a decorative piece of plastic wasn’t inserted into the side of the sneaker properly. The owner denied damaging the second sneaker & insisted that the heel & sole were attached properly. He tried to fix the decorative piece by cutting the rubber around it & forcing the piece into place but now that area of the sneaker looked horrible. Yet he said that it was fixed correctly.\r I went back with both to show the owner the difference between the repairs. He denied he had done a horrible job fixing the second sneaker but offered to fix it. After he tried again he somewhat repaired the sole but 2 parts & heel were still not attached properly. The owner tried to glue these parts again but couldn’t. He refused to admit to his mistakes. I asked for money back for the 2nd sneaker & he refused & got angry. When I pointed out that only the 1st sneaker was fixed properly he got angrier. This store has been in the neighborhood for a long time but the owner is not the same as years ago. Do not trust this man with your shoes! more

Repair person damaged the heel while changing the heel tips. Not only the leather covered heel was damage but ? of the heel was cracked. They patched the cracks with the black material so I noticed it only at home. Next day I brought shoes back to store. Repair shop denied that the damage was caused by them. Although offered to fix it ?by wax?. It wasn?t satisfactory solution so I asked to either change the heel or compensate cost of repair in the other place. During our conversation 2 repair persons where screaming, pointing finger in my face, hurling the shoe on the counter so I had no choice as to call police. When police came they became very calm, but still denied the store fault. Finally, I was offered either to take money I paid for repair of fix the hill ?by waxing?. I choose just to leave the shop and share my experience with the community. I brought two pairs of shoes to fix and they did a good job to other pair. But overall my experience is awful. Waste of time, money and health. I was shocked what kind of ?customer service? they provided and how they deal with problems. If you decided to fix the expensive shoe in this shop think twice and check the item with repair person before and after repair. \r Pros: Location (close to me) Cons: Waste of time, money and health. more