Liberty Lock & Key

All around great company to work with. I have used them many times over the years, and was always treated very well. more

This place deserves 5 star no doubt!! I called because I locked myself out very late while waking my dogs, very soon after the owner was there to help! The company number is now programmed in my cell, I wouldn't use anyone else. Being new to LV this was a great experience... Thank you Liberty Lock & Key!!! PS: The owner is very professional and friendly too, which is nice to know since he is the person letting you back into your home!! more

Reliable, friendly, and fair. This is what everyone wants when they accidentally get locked out -- and this is what you get in aces from Joe and his excellent service... even late at night. He'll even make you laugh while he's working to get you in. 'Nuff said! more

TERRIBLE SERVICEMEN! I called to have my car door unlocked about a week back. The serviceman came, used his tools on my car for approximately 2 hours with no success by a Dave. My boyfriend then asked Dave to see the tool, and then in turn unlocked the car door within 2 minutes. Since the serviceman requests money upfront he then hightailed with my $100 dollars in hand. The following day we called Liberty Lock & Key to request a partial refund since the service was not completed, and in turn done by us ourselves. The guy's name was Joseph, and he is supposedly the registered agent as he says. He refuses to refund the money, trying to find loopholes in each conversation we have. His comments are usually, ""Well you used our tools?""""Well you paid for a service you didn't receive?"". The most recent one iv'e heard that is quite laughable is ""The service man offered you $50.00 back and you refused the money."" (Of which was never offered.) All I can say from my horrific experience with this pathetic excuse of a business is you are better off doing it yourself, its cheaper and you don't have to deal with incompetent foreigners that have no idea what AMERICAN CUSTOMER SERVICE IS! more

Safe wouldn't open. Dan told me it would cost me around $700.00 to repair or replace existing lock but he would first check with the manufacturer to see if there was a better way. He came by the next morning and found a way to fix my problem for $300.00. Needless to say ... I'm delighted. I'll use Stanley Security again. more

I've always gone to Liberty lock and key for many years now and all keys have always worked fine. Today I went across town just to get 2 keys made because I wanted them done right the first time and of course I noticed the name change and sure enough, both keys did not work. What was a bustling store with numerous customers at all times was an completely empty store today. I might as well go to Home Depot and take my chances from now on. more

I think this is the only place in town that can make keys that work. I have used them Stanley/Liberty Lock in the past to change the locks on my rental properties when I have tenants move out, and they are always prompt and priced right. Keep up the good service! more

Would not hesitate to use them again. Fair price, on time, considerate professionals. Liberty came to my store and changed all the locks and looked at another door that was giving me trouble when one of my employees lost a key. They helped me out of a bind and allowed me to sleep that night knowing my business was secure. more

I had Liberty come out after I purchased a new home to move my safe from my old house to the new one, bolt it down and change all the locks. We had the appointment scheduled on moving day and I think this was the only thing that went smooth the entire day. The crew that moved the safe did an excellent job and didn't damage the tile floor (my wifes main concern) and they also changed the locks so we didn't have to worry about the previous owner or anyone else who might have a key. Great to see that there are still some companies that provide good old fashioned customer service. They even called the following day to make sure we were happy! more

I would rate them less than one star if possible. Liberty Lock / Stanley Security came out for a deadbolt, said they couldn't do it and changed locks with verbal quote of $240.00 and then handed me an invoice for $540.00. Way over priced and lots of hidden fees. Called Liberty Lock / Stanley Security regarding hidden fees and was told to look at invoice. No help at all. more