Lia Hyundai

Wish I would have gotten my free iPod kit as promised. I can't play my iPod in my car at all. Other than that they helped me out a lot. Give them a chance. more

Thank you for a great visit and as usual above and beyond customer service...thank you chris for making me feel so welcome more

I am completely satisfied with the Lia service and parts departments. I have had no long waits or delays, very cordial and eagerly helpful staff, reasonable charges. So far, it couldn't be better, in my opinion more

Lia Hyundai Very friendly , clean and great service, two recall on my car that That I didn't know of, they make me aware of it and also perform the service free of charge on my first visit, my car was brought from another dealer...thanks very much more

Friendly and professional. Good service with a recall issue and with a front-end problem that I've had. Technician was very patient in addressing my questions and giving open advice. more

She is an excellent service advisor and made my trip to the dealership very enjoyable. I also took the shuttle to work - the driver was very polite and friendly. more

continue to be impressed more

I went in last week to do my 15000 miles service. The service was good. Had a coupon for the oil change, so it was good. (a $5 off.. but.. it is what it is) Had to wait, because last time I went for the drop off.. they dropped me off last cuz they were more people towards the Hartford direction(even though I came first so I could reach office earlier). This time i thought I would wait rather than go for the Drop off from the service center. Anyways, I told the advisor that I had noticed some rust spots under the hood, told him to check it out. After the service was Done, they called me into the service area to show me the rust. Its been a while and the engine bay was kinda dirty and i was a hurry to reach office, so i was unable to find the spot(FYI, it was small spots, but i just wanted to show them, they are the experts . i didn't even complain or anything, just told them to take a look at it) . And this service adviser was kinda sarcastic and telling " wow.. guess the Rust is a disappearing rust" . Yeah, you would always presume the customer is stupid.. (cuz u r smart.. have seen many cars every day) but could you keep the thoughts in your mind? And.. you think the customer is so stupid so he cant differentiate rust from dirt? come on! That comment is not expected. Come on. I worked in the same field, even if the customers say BS, i think u need to keep your cool and treat him well. I didnt even get pissed.. i was like.. " ah.. its okay.. i will mark it next time and come.. i dnt care. i have warranty.." I was cool about it. but that comment... that was not expected. and I had questions like.. okay.. suppose I do Find rust.. what is the process... whats the next step.. Yes , he did explain.. but he was restless. I do as a lot of questions, cuz i payed for it. and i need to be answered nice. Last time too, the same happened with another Advisor. I was asking about some parts, and they were so restless in answering my questions. Guess its a common thing. I would never actually have gone back.. or go back.. if i didnt have a warranty and if wasnt the closest to my work. Cuz i want to be treated better. There is something called customer satisfaction right. Anyways, I was waiting for the car to come in. and saw it being pulled up by a service guy. Well.. I dont drive my car So rash.. but for that little distance, he was driving it little harsh( but yeah.. its someone else's car.. yes u have a lotta work to finish.. I get it.But please be gentle with someone baby :) ). And finally.. usually the service interval was every 7500. but this time I saw a sticker for 20000. I was never explained why the service interval suddenly changed to 5k. ( yeah i would think its because its winter) But someone had to explain. And.. thats my experience. And yeah, the service manager was good, calm. He was also there when we did the inspection. more

Dealer will not perform sunroof recall on a weekend at my convenience, very poor. more

In and out smmothly. more

g more

I was so impressed that you are so professional to do "Full Recall Job" completed. more

Each time I have gone into Lia I am greeted promptly. I am not only greeted promptly but I am treated almost like a family member and not just ANOTHER customer. They are always very friendly. They go out of their way to explain everything to you. I never feel rushed or that I am wasting their time. As for the services I have had done, they are always done in record time. I do not have to wait long at all. That is a blessing especially since the dealership is in Hartford and I usually go after work, so the longer I have to wait the longer I have to wait in Hartford traffic. It is so nice to be able to walk into a dealership and not have to worry about if they are going to mislead or overcharge me. This is the first and only dealership that I have not cringed when I have had to walk through the door for service. more

1st oil change quick and easy and I wanted the car washed and vacuumed and wiped down well that didn't happen and I had my advisor re-do the vacuum but still needed to go to another place to get all the armor all spray removed and rewashed but oh well great place and love Lia and Hyundai I own two cars.. more

Car was bought at Lia Hyundai 2005 and they have kept the car in top running condition. The staff is kind, professional and always helpful. more

The staff Is friendly,and the have been great when it comes to my repair services. more

The service was fast and efficient. The employees were very friendly and helpful. more

Roberto Gil more

My service appointment was for a recall which they previously stated would be done in less than an hour. When I arrived, I asked if they could fit me in for an oil change as well, and they replied "Sure, no problem". I was shocked when only a half hour later they told me that the car was all set with both services having been completed. Now that's quality customer service! more

Always taken care of right the first time! more