Lexus Monterey Peninsula

I took my car in for a major service that with any other dealer I would have received my car back the same day. It took two days and there is a light on that has to do with the tires that they rotated. The light was not on before. My service guy Bobby never answers his phone. I spoke with Fernando on Friday and Saturday to let him know that I wanted to pick up the car. When I got there on Saturday because it was not ready on Friday I had to wait for 45 minutes. I finally went to the cashier to get my car paid for she did not have the paperwork. The kid who checked in my loaner placed the paperwork in a box near the door. I told her where it was and she said she did not see it. I gave her the paperwork and by this time I saw the car being brought around and parked. She then said she could not find my keys and another guy could not find my car. It was right out front I told them and I went out found the keys in the car. I told Bobby who said he was sorry when I left that this was the worst service I have ever had anywhere. I love my car but I will not buy another one until the staff takes lessons from Sam Linder. I used to have a Cadillac and Edward my service manager was amazing. Major service took 4-5 hours and yes they washed my car and gave me a loaner. Edward kept me informed along the way and when I went to get my car the cashier had my paperwork and keys and she always knew right where the car was parked. I am amazed that Lexus is still in business. You may have remodeled your store but your staff needs to be remodeled. more

Kenny, Peter and Marvin are the best! Excellent! more

I was shopping for a certified used Lexus RX and found a car that met my specifications. I contacted the dealership and provided them with information on my trade in vehicle. more

Whenever we go in we're treated well, given a loaner car, and the car is cleaned up and given a car wash no matter what work they do. more

best dealership staff on the penninsula, I am waiting for the new SC to come out.. more

Each visit has always been very satisfying and in the proper time frame of expectations. more

Everything went extremely smoothly and all have been very helpful with our questions. An easy transaction. more

Their parts salesperson was very informative and helpful. He explained some things to try before ordering a new and rather expensive key. I was very grateful for that. We had to order a new key anyway but felt like this dealership had the owners workforce in mind, not there just to make money. more

Keep up the outstanding work. The best advertisement is consistent and outstanding service. Acta-non-Verba (Deeds-not-Words) more

Thanks everyone! I have the car of my dreams. You have made a friend for life. more

Juan is a great representative for Lexus. He is articulate, very smart & extremely personable. more

I could no longer afford you car, I went Mercedes, but I miss my Lexus, the american comfort, the hi technologie of Germany more

Really impressed w/ (check engine light on & burning smell) the initial service. We live over 100 miles away & usually used the dealership where the car was purchased but decided to use Monterey this time. more

Peter continues to lead a team totally focused on exceeding expectation of the customers. more

Lexus needs to have a facility in Santa Cruz (I live in Scotts Valley) more

It has been the best car purchasing experience in the last 30 years. Everyone has been so helpful and pleasant. more

Marvin, our salesman, is a great fellow. more

John did an outstanding job. I bought the car 3 days after having a total knee replacement surgery and was not in the best of condition. John made sure I was handled appropriate to my "drugged up condition".... Thanks... more

Fantastic treament. more

When you buy a Lexus you expect great service, and these guys follow through. We've had some minor issues (barely audible rattles etc) that most dealerships might blow off, but they've done ride alongs and fixed them no questions asked. more