Not only the worst dentist office I've ever been to, but the worst one I can even imagine. First, supposedly the office is run by Susan Leung DDS, and her diplomas and certificates are on the wall, but the staff told me that she is retired and doesn't practice there anymore. That seems wrong, deceptive and/or illegal alone. Second, I've had several 9 am appointments, but the staff routinely doesn't show up and unlock the door until 9:15 or so. Third, the appointments take hours. They aren’t ready for you on time, then they leave you sitting in the chair waiting, and then whatever procedure is being done is done in little steps with long breaks between each step. One appointment took three hours, and it was never possible to get out of there in less than two hours. Fourth, the office staff is completely incompetent. I’ve had ten minute long arguments with the receptionist about whether I had made an upcoming appointment while she’s blinking at the screen saying it’s not in the system, only for her to finally find and confirm it. I requested a copy of my file and x-rays, for which they made me fill out a long form, only to be told three months later that no one had done a thing with the form and it was just sitting in a box. Staff will routinely wonder into the examination rooms and ask whether you are ready for some procedure which isn’t why you came. Fifth, they don’t document things properly. One appointment was for the express purpose of getting a referral to an oral surgeon for my kids. Having experienced so many problems with the place I told everyone from the receptionist, to the billing woman, to the dentist to his face before he examined my kids that the primary reason I was there was for a referral, only to have them not make a note of it in the charts. They required me to make another appointment so my kids could be reevaluated before they would make a referral. I went to that office four times for an oral surgeon referral and never got one. Sixth, they push unnecessary and expensive procedures. For one example: “special” cleaning not covered by insurance. Another: The first doctor I saw there said I needed four fillings. I showed the x-rays taken by California Smile in my file to my previous dentist and he could only see the need for one filling. I switched to a different California Smile dentist and she concurred with my previous dentist that only one filling was necessary. Seventh, they perform procedures without a patient’s informed consent. I went for a filling, and when I left they presented me with a bill for a filling and lining. I said no one had ever said a word to me about a lining. They proceeded to argue with me that I had been informed of it. I demanded to see the treatment plan, and when they brought it to me I had never seen it before and it did not have my signature where it is supposed to be before treatment. I still have no idea what a lining is. Finally, today, I show up for an appointment with my kids, for a repeat evaluation by them to get a referral to an oral surgeon and cleanings, ten minutes before 9 am, they arrive at 9:10, and they inform me that they canceled my appointment and dropped me as a patient by informing my insurance company. No one called me. I suppose that's because I have the nerve to ask why they were performing procedures on me for which I didn't consent. All I can say is they’ve done me a favor. These negative reviews are all completely deserved. This place is a disaster that should be avoided at all cost.
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