Let's Jump

Horrible customer service, double charged me and refuses to refund. They keep giving out excuses instead of results! more

I am so unbelievably disappointed in this company. I rented an obstacle course and bounce house from you on 10/25/2013. We did not receive a mat for the obstacle course (liability issue) and we called at least 7 times. Twice I was told someone would be bringing me one immediately and no one ever showed up or call to tell me what was going on. Also, the equipment was supposed to be picked up the same night at 9:00 PM and again NO ONE showed up. I had to pay my staff extra overtime because you can't seem to pick up your own equipment. Finally an employee called me and told me to just deflate the equipment ourselves and he would pick them up later. That is SO UNPROFESSIONAL! I WILL NEVER USE YOUR COMPANY AGAIN. DO NOT USE THIS COMPANY. more

Rented a bounce house for. My sons 5th bday they broke down. No one seemed concerned. So party no bounce house and still waiting on a refund more

Or thats what my daughter likes to call it. She loves all the indoor inflatables and being able to jump and slide. This places rocks. Its not only entertainment for the kids, its for the parents too. Don't think you can get by with taking the kids to watch them, you have to play too. Its great exercise and fun to boot. After going there for fun time with mom for so long we decided it would be a great place to have a birthday party. We got there and got checked in and they had a room opened up just for our party. The kids filed in after hearing the few rules then got to playing. It wasn't long after all the parents were playing too. We stayed in 1 room for 45 minutes then moved to another for the next 45 minutes. I went to check with our party coordinator about setting up the party room and to my amazement she had done it all for me already. She said thats why she was there. When it came time to go to the party room our coordinator got everyone together and into the room set up for us. She personally served everyone their Pizza and drinks as well as cut the cake and served it. When it came to presents, she sat by my daughter and handed them to her to open and helped her read the cards. She also wrote the list of everything and who it was from. I can tell you this is the party for my daughter that I will remember. And thats because I was finally able to enjoy it as well and not have to worry about all the set up and serving and writing and everything else that comes with throwing a party for someone. It may be a little more costly, but its definitely worth every penny we spent!!!! I better not forget the most important thing...The place is ALWAYS exceptionally clean! more