Leonard Plating Co

Dropped of some antique telephone parts to be nickel plated about 21/2 months ago. They said they would call when ready. About a month and a half went by and no call. I went by the store was told the parts were in the tank. Will call when ready. Another 2 weeks went by no call. I went by the store, I was told the parts were in the tank and be ready in a day or so. No call. Went by on July 8 was told they were slowed down by the July 4th holiday and would be ready by Friday July 12. I went by yesterday July 15 to pick them up and the daughter went in back and go her father who came out with my unfinished parts which had never been in a tank. He said they weren't finished. I said you told me they would be ready last Friday. He threw the bag across the counter at me and said, "take the someplace else". I left and will never go back. Read the other comments you will see similar comments. more

I dropped off antique door hardware to be refinished on July 25, 2017 and was told it would take 7-10 business days to complete. Arrived to pick up items on 8/15 and upon review of the door hardware I noticed that my crystal door knobs were pitted and ruined. At this point the lady at the front desk summoned the owner, Keith Leonard, and when confronted about the door knobs and my request for a more detailed cost breakdown of the items he became very irate, started yelling and demanded I leave the store. I stated to Mr. Leonard that it was only fair for me to pay the $125 dollar tab minus the damage to the doorknobs but he refused to accept my payment. His demeanor and body language was to the point I felt threatened he was going to inflict physical harm and so I left without pressing the issue further. Consumers should be allowed to question an item being damaged without the unprofessional and hostile environment that was created by Mr. Leonard. more

Be sure to do your due diligence by reading several reviews before entrusting these people with your property. Dropped of an item to be plated, and was told they were four weeks out. Came back two months later, still not done and they could not tell me when it would be done. “We get things done on our own time” the girl at front desk said, meaning they don’t get things done and they just apologize and laugh for not having it done. They don’t care about their customers, since supposedly they are so covered up with work. I do not recommend wasting your time with these people. Go anywhere else but here. A lesson I had to learn the hard way. more

I have been using Leonard Plating for years but this ended today. The owner lost some specialty size screws that I wanted plated and accused me of not bringing them in. He also called me idiotic for thinking I couldn't replace the screws easily when I knew full well that they would be very difficult to replace. He was rude, condescending, and very unwilling to take any responsibility for his carelessness. He has lost my business for life. more

It is the only metal plating company I have tried in nashville and I am happy so far. The finish chrome, gold, silver nickel brass and all other metals. They are very professional and they respect deadlines. And they have been around for a while so they know what they are doing. more