Leith Acura

We recently traded in a Honda Pilot for an Acura RDX at Leith Acura in what I can only describe as the very best car buying experience I've ever had. From our initial contact with Bill Moore through several weeks after purchase (and beyond, I can only assume), we have received the ultimate in customer service. Bill knew from the beginning what we were looking for and never attempted to convince us to purchase something that wasn't for us. Leith allowed us to take our time and return on several occasions to drive a vehicle or discuss additional terms, without any pressure. Once it was time to complete the paperwork, the finance manager, John, took his time reviewing all of the terms and made sure that we received a great deal. As a result, we now have a vehicle that is safe, reliable and that we LOVE! more

Service department is the worst! won't stand behind their work and wanted to charge me again for something they did wrong!! more

Service department wouldn't stand behind their work!! more

The service department will lie to you in a second! I bought an OEM O2 sensor for my 96TL. After I saw how difficult it would be to change I called and set up an appointment to get the sensor changed. I told them on the phone the exact manufacturer and part number I had and was told, no problem we can put that part in for you. When I arrived for my appointment, I was told, ""No we can only put in Acura parts"". THEY ARE DISHONEST!!! Do not trust them with your service work!!! more

parts department are unprofessional very useless not helpful to the customer that will never go back that place Chapel hill Acura more friendly more

The only place I trust taking my NSX for service! They are great and they have amazing customer service. Only reason for 4 stars is they are expensive as all dealers are! more

I had them fix a problem on a 1996 Acura NSX that should have been over $700 but they warrantied the repair because I failed to get a recall service done over a decade ago. What great guys! They are honest and in the business of great customer service! more

I went to Acura after reviewing their website and communicating with them by email. I should have taken my queue to leave when I walked around the car lot for a good 20 minutes before anyone ever came out to greet me. But I thought that I wanted a used, base model 2010 TL. I spoke with the salesman (who was pleasant), but I decided to go home and think about it. There seemed to be no expectation from the manager or salesman that I was even a serious buyer. But again, I thought I wanted that car, so a couple of days later I came back, test drove the car, and requested that we sit down and do the numbers. Because this was a used, base model car, I requested $2K off the sticker. As a responsible purchaser, I had done my research, and this was not an unreasonable request. My request was countered with an offer for $1K off the sticker. I declined. They again countered by ""offering"" to let me triple my down payment. That was the extent of Acura's 'working with this customer.' After this, I thought it was time for me to leave, and they didn't stop me. I went next door and purchased a 2011, fully-load car (which is awesome!!). The next day, I guess the Acura manager decided that he should at least try to appear to want my business, so (to add insult to injury) I received an email from them offering me a lease. more

The service department at Leith Acura in Cary is exceptional. We experienced an intermittent transmission glitch with our 03 Acura TL that was occurring with more frequency but was hard to replicate during a service test drive. The guys at Leith kept at it until they were able to replicate the problem, get a good diagnosis and complete the repairs. All this with less than 700 miles left in the extended warranty. Great place to do business with, highly recommend them for any Acura or Honda service. more

We made an appointment to see a specific vehicle. Drove 4 hours to get there with check in hand to be told first it was sold, then told that because it had been there 60 days, it was brought to the auction house that day. No regard to keeping an appointment. If I could give Leith Acura no stars, I would. more

My husband and I purchased a 2010 Acura TL from Kai a few months ago. We had looked at the Acura TL in Greensboro, NC prior to coming to the Leith Dealership in Cary. I was driving a 2009 VW CC which was a great car, but was uncomfortable to get into and out of the car. When we went to Greensboro, the sales rep told me very bluntly that they did not want my VW, which looked like a new car. His attitude turned us off and we went home without a new Acura. My husband went online when we went home and found a white Acura TL with a few miles on the Leith website. He called and spoke with Kai, and scheduled a time for us to drive from Winston Salem to Cary. Kai was very concerned and professional. I did not like the paint on the white Acura TL. Since my husband is a black on black car person, we began to look at the new Acura's. Since Leith owned a VW dealership, they were very interested in my car and offered us what we felt was a great deal. I ended up buying a 2010 Acura TL, black on b more

2 years ago, my wife and I were in the market for a new vehicle. We were intersted in the 08 Acura TL. We contacted Leith Acura and set up an appointment with Kai Hardaway III. We were impressed with Kai 's professionalism from the moment we met him. He was expecting us when we arrived and greeted us in the parking lot. He took a moment to confirm the type of vehicle we were intererested in and then quickly got us into a test car. What impressed us most, was that Kai took time to sell us on the features of the vehicle vs. trying to rush us into writing a deal. We ending up purchasing a new Gun Metal Gray 08TL and we have thoroughly enjoyed it! Israel in Finance made the closing seem quick and simple. In addition, the Service Department is 2nd - to- none! They are all professionals and know their job well! They have treated my wife with high respect and they make sure that her wait is kept to a minimal. In closing, LEITH Acura is a World Class Dealership that values their customers! Wh more

I purchased my car from Kai Hardaway at Leith Acura. That sounds so generic compared to what really happened. I've purchased numerous cars during my lifetime and now I have a whole new standard. I'll probably never buy a car anywhere else because I was treated like royalty at Leith Acura. Everyone was pleasant, professional, up front, none of that back office "jerking you around business". It was fabulous!!! I was comfortable while the paperwork was done, offered beverages and the whole process was rather brief compared to previous experiences. Since then I had to bring the Acura in for brakes. Unbelievable how quick and professional the service department individuals are. This place sets an example of what every dealership should aspire to be and Kai is an ideal pressure free laid back sales person to deal with. I just wish I could go in and buy the 2011 from Kai today but my certified preowned 2006 MDX is still running like a top!\r \r Thanks so much Kai and Leith!!! You guy more

Buying my Acura from Kai Hardaway was an enjoyable experience. He took us on 2 test drives. He also stayed with us beyond closing hours while I looked over all the TSX's on the lot to determine the color I wanted. When we decided to buy, the terms offered were surprisingly better than we anticipated. more

In 45 years of purchasing automobiles, my experience at Leith Acura was by far the most pleasant and effortless transaction that I have been through. A major factor was the wonderfull and genuine treatment we received from the Leith staff, especially our salesman Kai Hardaway. I would urge anyone to see this dealership before purchasing anywhere else-Thank You! more

Took in a 14 year old Integra for 60k mile service. more

Well, in MY opinion Corey King is the BEST salesman that Acura has! We not only have leased one vehicle with him, but now we have leased two!! I just LOVE my 2011 MDX! Corey has been just wonderful to work with, so much that we've even told friends about him who are looking to replace an existing Lexus RX300! I actually had one years ago, but quickly realized what I was missing in the MDX! \r Thanks Corey! \r Chris more

Buying a 2010 Acura TL with Salesman Bruno Gareton last week was the most enjoyable car buying experience I've ever had. I never felt pushed to make a decision at any time, I was given plenty of advice, opportunities to test drive, research, etc.. When it came to the actual purchase, I felt comfortable trading my old car in and was in/out of the dealership with my new car in 2 hours, financing included. Bruno, kept in contact several times over his weekend in the following days to ensure that my experience was exceptional. I cannot recommend Leith Acura and Bruno Gareton enough! more

a pretty good car dealership in the area, has both new and used cars on the lot, salesmen are helpful. more

We have two acura's from this dealer, a 2000 and a 2007 and i can say nothing but great things about the people in the service department and how satisfied i am with their work. my car is ready when the say, costing what they say, and to boot it's clean. Thank you for all your great service for the past 8 years. Pros: Great People Great Service more