Lee, Joanne - Triple Sisters Inc

I had relationship with triple sisters almost 5 years. I never had any problem. They always picked up my phone and when I ask for a service, they always provided me a service and when I need returning call, they did. Because they are really nice, I wanted to referer all the people I know and I did. Even when I went to a body shop, they had a triple sister's agency. Everywhere I went, they had triple sister's agency. I think that's because they are nice and give people a lot's of services. Because they are korean agency, I'm very proud of them since I'm korean. I hope triple sister's forever success. Lastly, please don't care of one person's complaining because you are great! As you know, person who complains always complains everywhere they go. And I hope you can understand all the korean people and please encourage each other. Pros: Great people Cons: human is not perfect more

OK, I'm Korean and this place is Korean owned. Why is this relevant? Because my biases lean more toward positive feelings over Korean owned establishments. However, this place lacks any qualities of a well run business. My overall complaint is that it took me over 6 calls to find out why my premium increased. Since I didn't get a call back (after two months of trying), I switched my insurance to one of the major carriers and actually saved over 50%. After switching, I had to cancel the policy. This took almost two weeks, even after having my parents call, whom i figured they'd give better service to since they're older and have a relationship with them (yes, this is important in the Korean community, even though I""m 27 yrs old), it didn't seem to sink in. After getting hung up on, I called the insurance company and asked them to call the agency while I was on the phone and act as the intermediary. They did and this was the only time this agency seemed to provide any level of service. All I needed to do was fax my policy number in a letter asking to cancel the policy. Why couldn't they have either called, emailed, or even left a voicemail stating just that? This fiasco cost about $300 in overpaid premiums and more time than I'd like to think about having given up. TERRIBLE! Pros: Terrible Service Cons: They speak Korean more