Lds Leather Co

They did not close and are still ripping people off! This is my second experience with LDS you think I would have learned.I am hearing impaired and have a hear assist service dog.\r The first experience they shorted my order, I had ordered 2 vests and they only sent one. After one month of calling, they finally responded and I received the second vest. \r This time I ordered a vest on Nov 2, they charged my credit card on Nov. 2; I emailed them on Nov 15, asking for a update.\r I did not receive a response so on Nov 18, I called and left a message. NO response. On November 22, another phone call no response. On November 29, another emailed again through the company website, and again silence no response.\r Today December 6, I called and finally someone called back to tell me that the package was at the post office. Very poor customer service and response. So we go to the post office and pick up the vest.\r The quality of the sewing appears that a unexperienced seamstress completed the stitching.I will be finding another vendor for my service dog supplies. more

DO NOT buy from this company! The have unethical business practices. My husband tried to purchase a custom leash for me in December of 2012. It is now May 30, 2013 and we still have not received their product. They charged our credit card upon the receipt of our order. We made many, MANY attempts to get order details and/or confirmation of shipping over the past 6 months but have never been given a satisfactory answer OR received a product. We finally asked for a refund and we were hung up on. I have filed a complaint with the BBB and my credit card company. Save yourself the headache and find a reputable company for your leather needs. more

I ordered a custom service dog vest on 1-3-13. They're site states 7-10 business days. After several phone calls I finally got someone to answer they said it would ship on 1-25-13. After waiting another week I called multiple times for them to tell me that they were out of the office and would call me back later that day. After phone hours ended I sent an email and still no response. Finally had to go to my bank to dispute the charge. Just know that most banks will give you 60 days to dispute the charges. more

Wish I knew what the quality of work was = never received my merchandise and now they aren't answering my emails/calls. more

I had a great experience, again, with getting an item from LDS Leather. The workmanship on the leash is great! Exactly what I wanted (and I was pretty specific). They answered all my questions, and got it to me even before their scheduled date. Couldn't have asked for a better transaction. I've bought from them before and it's nice to see the same type of relationship, workmanship and care for what I wanted. more

Didn't think I would have to research a hand crafted leather dog collar but now that I have experience what others have here, I should have. My experience is like most others here. I would say I am willing to wait for quality, but really...it's a dog collar. There are plenty of other US made collars available that none of us have to put up with poor service. I know they just moved and our now a division of Phoenix Leathers USA. I wonder if they know what they bought. I will be forwarding a copy of an email I received from LDS to Phoenix Leathers to see if they agree with the language and professionalism of their newest division. Here's a sample: ""If you need to order from someone else, please do. but please leave us alone and let us work, okay? The more phone calls and emails we have to answer and the mnore hands we have to hold, the longer our back log gets."" This was the ""nice"" part. Cons: Rude, bad communication, more

Why repeat what's in the other reviews which are dead accurate? Very simply, do not do business with these people. It's a complete waste of your time. Cons: Everything more

In all my years of buying products on the internet I have never experienced such rudeness. I urge everyone to check the BBB rating of this company which is an F (scale of A+ to F) so that certainly tells you something! Pros: none that I can see Cons: beyond rude, and fraudulent more

I purchased a service vest, medical patches and a laminated medical card for my service dog. The workmanship is so-so. Kinda shlocky, but passable. But the worst is the photo ID card. Incomplete address, no dog name, no contact info, photo the size of a postage stamp. They said I didn't fill in the information. I say their computer formatting doesn't work. I requested a courtesy redo. The customer service rep got pesonal, accused me of being rude and hung up on me. Wow! more

If you want a great example of a company that has no idea how much bad customer service can affect business, go with LDS Leather Company. more

It's hard to wait for something good...sort of like waiting for Christmas when you're a kid but sometimes it's worth it. I ordered my harness, collar and leash (all matching in black with turquoise studs, stainless steel buckles and silver stitching) from LDS Leather in July and just got it yesterday (September 25). It's gorgeous. It fits perfectly and it's just what I wanted. LDS Leather products, at least mine, put the pet store garbage to shame. As I was traveling through Norman on my way home from visiting family, I made arrangements to pick up my order. I met all four of the LDS Leather staff and they were so nice to me. Karen is blind, which I didn't know and she does all the design work. She's amazing. If you want something nice that is hand made, I highly recommend. If speed is more important than quality, go somewhere else. I make custom jewelry and I know from experience, being rushed is no fun. I get testy, too, when customers won't leave me alone to get my work done. I really don't know why ""when"" is so important. I've cancelled orders for a couple of naggers, too. Pros: quality products, friendly people Cons: A bit of a wait more

I ordered 2 collars on 3/27. The expected lead time was 30 days. 8 weeks after I placed the order I emailed several times and finally got a response. It was going to ship next week (week 9). I sent an email (week 10)after it never arrived and I never got any shipping info. I was told it would ship at the latest Friday of that week because they were going on ""a much deserved vacation"". Early the next week still no info on shipping so I email again. I get a nasty response and she cancels my order. I called today (June 9) to try and get an explanation and I was yelled at and hung up on by a man I had not spoken to before. I emailed then one more time to extend the olive branch and I had it thrown back in my face by her clarifying that she had canceled my order weeks ago. Pros: In Theory they make nice stuff... if you can get them to make it and mail it to you Cons: They don't seem to do any actual work. Very rude and confrontational. Act as if customers time is unimportant more

Stay far far away from LDS Leather! I submitted an order in mid-March and was really excited about getting my custom made product. Since then I've heard nothing, received nothing and 3 attempts to contact someone at their company has been fruitless. Their system forces you to voicemail or hangs up on you instead of actually allowing you to talk to customer service. At once point I got slammed with a recording about how busy they were from ""End-Year"" orders and that they couldn't give status over the phone - it's APRIL!!! At this point I want to cancel but I can't get any REAL person on the phone to cancel my order and give my business to someone else. Pros: Seem nice with high quality and variety Cons: They won't contact you, you never receive your product! more