THE WIFE AND I WENT TO LACKS FURNITURE THERE IN FORT HOOD. WE WENT IN TO LOOK AT SOME SECTIONALS AND THE SALESMAN WAS A NICE GUY IT SEEMED LIKE. HE SHOWED US SOME SECTIONALS, WE FOUND ONE WE LIKED IT WAS A GREYISH TAN COLORED SECTIONAL THAT HAD THE MICRO FIBER FABRIC. (ISN'T THE BEST WITH STAINS.) THE SALESMAN EXPLAINED TO US THAT THIS WAS ONE OF THE BEST SECTIONALS FOR THE PRICE (2495.00.) UPON PAYING FOR THE SECTIONAL HE EXPLAINED THAT THE SECTIONAL HAD A LIFETIME FRAME WARRANTY AND A ONE YEAR WARRANTY ON THE FABRIC. HE ALSO MENTIONED THAT WE COULD PURCHASE AN ADDITIONAL 3 YR WARRANTY FOR $169.00. THE SALESMAN SAID THAT THE WARRANTY COVERED ALL STAINS AND BURNS ANY STAIN AS LONG AS IT WASN'T RELATED TO ABUSE OF THE PRODUCT. WELL WE PURCHASED THE SECTIONAL AND WARRANTY BELIEVING IT WAS A GOOD DEAL. THE COUCH WAS DELIVERED IN GOOD SHAPE. AFTER ABOUT 6 MONTHS I CAME HOME FROM IRAQ INJURED I HAD A WOUND VAC WHICH LEAKED ON THE COUCH BECAUSE I COULDN'T GET OFF THE COUCH FROM BEING INJURED IN IRAQ. WE CALLED LACKS AND THEY CAME AND REPAIRED IT. THEN THE MIDDLE CONSOLE STARTED TO COME APART THEY FIXED IT. THE NEXT TIME WE CALLED THEM WAS FOR A WATER STAIN WHICH WAS CAUSED FROM US USING THE CLEANER THEY GAVE US. WE WERE TOLD THAT THE STORE WOULD NOT FIX THE PROBLEM BECAUSE WE HAD CALLED THEM TO MANY TIMES ALREADY. THE FRAME ON THE RECLINER STARTED COMING APART AND LACKS TOLD US IT ONLY HAD A ONE YEAR WARRANTY ALTHOUGH WHILE PAYING FOR IT THE SALESMAN TOLD US THE FRAME HAD A LIFETIME WARRANTY. BASICALLY ALTHOUGH WE PAYED FOR A 3 YEAR WARRANTY, THE STORE REFUSED TO FIX THE SECTIONAL AFTER ONLY ABOUT 13 MONTHS OF OWNING THE COUCH. THEY REPAIRED THE COUCH A TOTAL OF 3 TIMES. AND AFTER THAT TOLD US THAT IT WAS COSTING THEM TO MUCH MONEY EVEN WITH THE ADDITIONAL WARRANTY. DON'T PURCHASE FROM LACKS I KNOW OF ATLEAST 3 OTHER PEOPLE WITH THE SAME EXPERIENCE.
Pros: NICE SALESMAN,
Cons: TRICK YOU, MISLEADING, PEOPLE HANDLING SERVICE CALLS ARE RUDE
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