Laboratory Corp-Amer Holdings

Please answer the phone when it rings. Three people working in the office in Colonial Heights, VA today. Not one person would answer the phone. I drove 8 miles to this office for blood work only to find out the order was not faxed over from doctor's office. I had talked to the doctor's office this morning at 10:38 AM. The nurse said she would fax it over. Lab Corp said the order was not faxed over. Had someone answered the phone at the Lab Corp in Colonial Heights, VA today, I would have saved myself gas and time. more

I received a bill from LabCorp and phoned to set up payment arrangements. Was told by Customer Service (CS) a payment would be due on 26th of month, would be sent notice. Agreed. Made 1st payment by phone. The next month I received a bill on 10/23. Postmark was 10/22. Payment due 10/26. I called CS to let them know a pymt. would be in mail on 10/24. Requested a change in payment date due to no turnaround time between bill and pymt. due date. My concern was mail delays causing me to be late in the future, which I do not want to happen. I also told CS the balance of my account was not specified on the bill.. \r \r CS stated the date was what I set up and could not be changed. Her response to turnaround time btwn bill and payment was I knew when it was due I should send in pymt before notice comes out. She said they mail stmts on the 16th..which does not clearly go along with the postmark date. She also said the amount due does not show on notice because it is not a bill. She said, It was my responsibility to keep up with the amount owed and when payment was due. The notice in top right hand corner in black and white states ""LABORATORY BILL"". \r \r I do not think it too much to ask for a chg in due date per their mailing schedules and I feel any company providing service should clearly note what $ amount is due on their notice, statement or bill.\r \r I have spoken to others who deal with this company and they also say they are finding the same issues as me and they are unreasonable to deal with. \r \r This is terrible, terrible customer service and unreasonable billing practices.... Pros: NONE - Even the Lab experience was not a pleasant one. Cons: Terrible Customer Service, Unreasonable payment arrangements more