La Paz Patio & Fireplace

FIRST THEY CHARGED MY CREDIT CARD THE FULL AMOUNT FOR MY ORDER. SHOULD HAVE BEEN 50 % I SPECIFICALLY REQUESTED THEY ONLY TAKE A 50% DEPOSIT. WE ARE TALKING 2,000 DOLLARS HERE. THEN WHEN I FOUND OUT THEY HAD CHARGED MY ACCOUNT THE FULL AMOUNT, IT TOOK THE REST OF THE AFTERNOON TO GET THAT STRAIGHTENED OUT. THEN A COUPLE WEEKS LATER HAVE NOW BEEN WAITING AT LEAST 5 WEEKS, I HAD TO CALL THEM TO FIND OUT IF MY ORDER WAS IN OR NOT, ONLY TO FIND OUT THE ORDER HAD NEVER BEEN PLACED. NOW WE ARE AT ABOUT 6 WEEKS. THEY HAD TO ""RE-ORDER"" WHICH TOOK ANOTHER 3 WEEKS. WHEN THE FIREPLACE DOORS FINALLY ARRIVED, THEY CAME TO INSTALL. ONLY TO FIND OUT ONE SET OF DOORS WAS INCORRECTLY ORDERED!!!! I JUST CANCELLED THE REST OF THE ORDER...NOT ABOUT TO SIT AND WAIT ANOTHER 3-4 WEEKS FOR THEM TO SCREW IT UP AGAIN!!!!NOW I HAVE ONE FIREPLACE WITH NEW DOORS, AND THE OTHER ONE WITH A GIANT HOLE!!!!! NOW I AM READY FOR THE HOLIDAYS!!!! more

Installer came out with wrong part. Charged me another $65. Returned and did terrible job. Said he would come back Monday. Waited all day. No one at store would return my many calls. What a mistake to pay full amount in advance. Beware. Fireplace still not fixed and may not be safe. more

They are really helpful and have a wide selection more

We've made two majors purchases at La Paz over the last year and each experience was consistently great. They've got a good sense of what customers want/need without overselling. The patio furniture is top notch. \r \r posted by Debashis C Pros: Fireplace experts/Great Patio Selection more

I saw this store mentioned positively in an article. I called and checked their business hours on Sunday, showed up a 5 after 11 AM on Sunday (11 AM was opening time per phone recording and posted on storefront), and the store was closed.\r \r I then drove up to Anaheim Patio and Fireside in Irvine and purchased a gas log set with installation. Anaheim appeared to have more selection (and the store was open during posted business hours). Cons: Store not open during posted business hours. more