My wife had been raving about this place for a week or two, so we decided to get a pizza, salad and cannoli delivered...it was about 8pm this past Saturday night. They said it would be about 45 minutes to an hour and I agreed...that was fine, I was in no rush. My kids happened to call shortly after that--apparently that was the 15 minute window during which they tried to reach me, because they couldn't find the place (which is not hard to find). When I called wondering where my order was at 9:30 they said ""We've been waiting for you to call, what do you want us to do with this, we've already charged your card."" They said if I drove to pick it up, they'd comp the exact same order next time and they'd make me a new pizza ready by the time we got there. I drove down, not entirely happy, but not unhappy, I was still hungry for this pizza my wife had been raving about. I walked in and they told me they were closed, I said I just called and they said, ""Oh, it's you."" They were generally rude about the whole thing, I signed the receipt and it occurred to me that even though I drove down there I was still getting charged the delivery fee. No matter, I asked nicely, ""Do I get some kind of voucher for the comp?"" At that point an older man said, ""Yeah, I'll give you 10% off your next order."" That is not what they agreed to on the phone if I saved them the trouble of re-delivering the food they already charged on my card by driving there. I didn't even bother leaving my name to ge the ""10%"", they don't have to worry about me ever ordering there again. They were all incredibly rude and I left immediately. The pizza was alright and if they had kept their word, I'd probably have given them a second shot. The best pizza in the world can't make up for the way I was treated.
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