LOUD Security Systems

Horrible customer service. Had my system installed in June '13. It was never installed properly, never tested, and has had problems ever since. I continue to get calls from my monitoring company that they are getting signals that are clearly incorrect. Had service tech out once, he looked at it and said it was fine. Of course I did not go with them to monitor the system, so they like to blame it on the monitoring company. Recently had another incident that clearly shows the system is not working properly. Talked to them and they said they would get back to me. Never heard back. If I could take the system out, I would as it is more trouble than it's worth. more

This company has absolutely no values at all. Terrible experiences, horrible practices. I currently have a system and dealing with them is a nightmare! I expanded my business, and needed more security. They send a salesman named Brett. Worst experience of my life. After he came out, I cancelled my service completely after 5 years! It was worth the early contract termination fee. This guy was complete trash and scum. I lost all respect for this company. more

Worst security company I have ever had. It has been a nightmare from installation.\r They installed the system incorrectly & I have had nothing but problems. This company\r has horrible customer service, a sketchy monitoring system & require a 3 year commitment\r even if you sell your house!! Do NOT use this company!!!\r more

The most difficult company I have ever worked with. Every time I had to deal with them, it was painful. Installation took several visits and lots of calls to get set up. Billing was a nightmare. more

Wouldn't recommend at all! While a prospect, they were nice and couldn't do enough for me. Now a customer, they are very unprofessional. They don't return phone calls, miss appointments, and this is after practically begging for my business. Their sales people are very pushy and just want you to sign up for 3 years and really don't care about you in the least. They will tell you all kinds of great things about the company, but don't believe it. I have only been a customer for a week or so and wish I had gone with my gut and not went with Loud Security Systems, Inc. more

Only twice in my life have a felt wronged and angered enough by a company to post a negative review. And this, is the worst. After having the same billing address for 6 years, for some unknown reason, it was changed on their end. I agreed to pay the fees and charges. But then in addition to the fees I should have never had, and additional SIXTY PERCENT was added as a ""pay out"" on my contract for the cancelled service. When I called to inquire on this, Danaille, was condescending to the point of being rude and not at all helpful. \r If you use this company, you can either tolerate the inadequate inferior equipment and poor service, or pay their extortion fees to cancel the contract. I would strongly suggest a different provider. more

WARNING--- DO NOT SIGN UP WITH LOUD SecurityTELL EVERYONE!---- this company not only gave the worse service ever ,,,, but if the employe named Daniel got anymore joy in being so ""right"" it would be a crime ,,,, After taking my money month 2 month for a service which i had not been receiving ,,,, after i canceled ,was then told that i still owed for the remaining year ,,,,, ""well if you read the original paper you signed ( 9 years ago) *cause I'm sure we all remember stuff we signed years ago* ,,,, "" you didn't cancel on the exact day of the exact month on the exact minute and second ,,, so you owe us even more money for the upcoming year ,,,,, on service which again you will not be getting ,,,,, so now more

I've been a customer for years. While I can see below that there are some mad customers, when i read into them, it looks like it is all of the customers that decided not to pay their bills. I run a business too, and I understand that business obligations must be met on both sides. From experience, I can tell you that this company is a great company that goes beyond the expectations of most of it's customers (myself included). John Loud and the business have been nominated for business of the year multiple times, recognized by the Atlanta Business Chronicle, and I personally know that John himself sits on the board with the Cheifs of Police for false alarm reduction. This company truly cares about its people, its community and its customers. more

Prior to being monitored by Loud Security, I was with ADT/BRINKS (they are now 1 company I think). I was paying $35 a month for what im now paying $22 for. I chose not to add the warranty on my old system for $5/month, but even with it, I'm still saving $7/month over ADT. Loud also called me a few days after my install to check on me, then again a few days after i accidently had a false police dispatch that was my fault(once again, just to check if everything was ok). They have been an absolutely great company to work with so far! Best of all, they are based here in Kennesaw, so when I call them, the know the neighborhoods, the know the area, and they know what it will really take to get someone to me. I read Kudzu before I signed up, but honestly, it sounds like most of the complaints here are from people that just didnt want to pay their monthly bill after they agreed to. I dont know why they would be suprised about a company collecting their money in that respect. I've never gotten a free house or car after agreeing to pay for it, so I dont know why a security system would be different. I would say this. Do your research and look at the total cost of all of the company offers, then find the company that fits your needs with use common sense to wade through all the BS. more

LOUD Security is just one of those ""perfect"" companies to me. After being broken into overnight, Loud Security was able to get someone out to my house that very next morning to install a system in my house. The worked right alongside the other contractors repairing the damage to my place from the break-in. They were out to my house within hours and had me protected immediately. I cant really thank you enough for making us feel a little more safe after a horrible situation. THANKS YOU SO MUCH FOR EVERYTHING YOU DID FOR ME. more

This company uses a contract that includes an evergreen clause. That means it auto renews unless you send them a letter stating you are no longer interested in using their services. more

Our HOA hired Loud Security last year to provide access control to our subdivision pool. Most of us thought it was a waste at the time, but it has proven its worth. more

I've been with Loud Security for years now. What really matters is that when my alarm goes off, the central station calls me. If I dont cancel the alarm, they dispatch. more

I have been with this company for a while now and I think they are amazing. My alarms have always been answered when it needs to be, and on many occasions I have fot a service call on the same day that I call. They did have a girl in AR that is no longer there, she was tuff if you didn't pay but that is her job and I have never had bad words with her. The other lady that I had to talk with was also in AR I think her name was karen, she was very sweet and worked with me on my payments on my system. Pros: Great service, nice employees Cons: Stiff on paying on time, will get you with late fees more

Loud made all kinds of mistakes when installing our home security. Then, they didn't want to fix them. They were arrogant and non-communicative. They kept hiding behind the contract that they wrote up that even says that they aren't responsible for their own negligence!! Please...don't even consider chancing your home security to Loud. You are better off leaving your doors and windows unlocked and open! If you want to get screwed too...call Loud! Cons: Horrible customer service. Mean people. No accountability more

I just wanted to write a letter in thanks to loud security for working with me. After my husband lost his job, we fell behind on many of our bills including this one. While we avoided the calls in the beginning, we finally spoke with them and got everything worked out. Pros: Great and understanding people if you really talk to them Cons: Maybe not the cheapest, but still a good value more

Beware of this company! I was verbally told that once my contracted time was met then I could cancel service at any time without penalty. Turns out that you are automatically renewed yearly and must give 60 days notice in order to cancel. Basically your contract never ends. In addition, the system never worked properly. Very annoyed here and paying 220 to get out of this situation. Pros: cheap Cons: contract more

For what my opinion is worth, I think loud security is a good and fair company. I have been with them for a number of years. Although you do have to sign a long term commitment, they give you the system up front so I know that this is their only way of ensuring profitability. Basically just like a cell phone agreement. Pros: good customer service with practical advice and help Cons: none escept for the term agreement more

Trying to deal with Loud Security has been a nightmare. Their alarm systems malfunctioned repeatedly. The police were constantly wasting their time running back and forth because Loud Security refused to ever repair their system in my house. When I called their office for help they just argued with me. When I tried to rid myself of this nonsense they just reminded me I was trapped in a THREE YEAR CONTRACT. Eventhough they were never able to fix the system they wouldn't stop charging me. The hack office manager, Karissa Peffer, was rude and arrogant whenever I tried to work with this place. Customer service was a joke. Look at the post on this website from 3/1/2008 by windere1. That is a LOUD Security employee, Eric Widner, posing as a customer! Unbelieable that THE ONLY positive review Loud Security got was their own empoyee. STAW AWAY FROM LOUD SECURITY! There are many reputable security systems to deal with who actually have a professional staff (not just their own family members) and a history of ethical business practices. Pros: Are you kidding? Cons: Rude, Litigious, Frustrating, Unprofessional more

When i met Loud Security at a homeshow, I was skeptical at first. I am now glad that I made an appointment. My house was broken into, and Loud Security came out the very next day to install my system. Their employees were all great to work with and seemed to genuinley care that I feel secure in my home. The understood that I was shaken up and they did everything they could to help me feel safe in my own home. Pros: Their Employees are Wonderful Cons: You can get a little cheaper, but you get what you pay for. more