Kurtis Kitchen & Bath

NEGATIVE: I originally placed an order for two bathroom vanities and countertop on 6/17/17. I was told it would take about four weeks. When I did receive it on 7/29/17, one of the cabinets(vanity) was severely damaged. I returned it immediately and was told by Melissa that a new cabinet would be ordered. On 8/1/17, I received a call stating the cabinet had arrived and I could pick it up. I refused to accept it because there was no way a special order shipping in from another state (Texas?) could have been made and shipped over a weekend. On 8/14/17 Kurtis delivered to my home my "new" vanity. As I was out of town I had my son go to my house and look at the cabinet which was delivered. He told me, along with sending me pictures, that the cabinet was not a new one. They had glued together the broken cabinet and put a "Putty like" substance over the damaged veneer side. Also the drawer glides were clearly broken. I called Kurtis and spoke with (Jareesha?) and finally the salesperson Melissa who told me their people repaired it better than new. She also added that the store started a policy about the time I made my order in which any items delivered defective would be repaired by their in-house crew. When I asked her if she looked at the cabinet she replied "...that bad?..." and then told me a new cabinet would be ordered. I told her that is what I expected because I paid for new, not repaired and that is what I expected to receive. Melissa also called me on 9/4/17 to tell me the cabinet had been put on a special rush. I called back because I had not received my cabinet and on 9/19/17 I received a call from Melissa stating that she was off sick and apologized for the issues I was having. She again told me that the cabinet has been again reordered. The replacement vanity finally arrived today 10/10/17. A six week project now taking over sixteen weeks. more

Nancy and I are extremely satisfied with the kitchen design job you did. A lot of hard work and thought went into it and the results show it. more

Tine & Greg were amazing!! more

An Expert! Plans ahead for all obstacles and a great job of cutting and fitting. All the grout lines are even with tile laid flat and even. On one occasion when I had a later layout than him, he removed tiles and reworked them to the latest change, insisting the job be done correctly. He made us feel comfortable requesting the change. He knows how to work well with tile and people. more

Very competent! Works well with any and everyone. She is the Go To person and very capable of taking care of business when Kathleen is not available. She stays current an all orders and projects and has a slide rule mind. more

Very good. I now have bragging rights about my upstairs kitchen. This remodel exceeds by far the remodeling Kurtis did on my downstairs laundry room and downstairs kitchen, both in complexity and beauty at completion. more

So, the kitchen is beautiful and all the workmen who have been here were extremely considerate and professional, it is actually exactly what we asked for, it is gorgeous and it is very close to done before Mother’s Day. Everyone did a good job under challenging circumstances and Ray was a phenomenal perfectionist at everything he did. more

All the others who installed the countertops / floors were also top notch. more

My countertops are also amazing - Dan did a great job as well. more

It was a wonderful experience! Will recommend to family and friends! more

Kim was always prompt in getting information for me and very courteous. more

Special thanks to Aaron (design) listened to my desires - giving pros and cons for superior design and look. more

My wife and I went to Kutis Kitchen because of the decent rating they had on BBB. So we made an appointment to come in and talk with a young sales guy about two baths we wanted remodeled. The sales guy(A.K.) was friendly enough and very eager to work with us. We met with the sales guy a couple of more times, he quoted us a price that was way too high about $28k for 2 small baths. I have done remodeling before myself and we are avid reviewers of the DIY home network channel, so we knew the price was too high. But we wanted the work done within a month. We figured we could do some of the work ourselves and cut some of the cost. So, we put a down payment of $1K(non-refundable), as a good faith deposit to continue going forward, FRIST mistake. That's when things went downhill fast. I figured if I am paying for a service I want to know exactly what I am paying for, so I told the young salesman to itemize the work and material for the project. We already picked out the fixtures(which was way too pricey, I found the same fixtures on the internet less then half the cost!) and we wanted a rough estimate on everything else, so I could do some of the work myself. Suddenly the friendly young salesman was not so friendly and NOT so eager to help us with our project. Week after week I would call or email this guy about getting this project done, it was like pulling teeth. About 3 months later and we knew this guy was wasting our time. He just wanted to meet his sale quota, the sales quota to sign us up for the $1000.00 BOTTOM LINE: Kitus Kitchen is a schema. It is way over priced for what you get. Our sales guy(A.K. watch out for this guy) was looking to fill his quota and sign us up. They are good for ideas and that is about it. If you are considering Kutis Kitchen and they are asking for a down payment, go the other way and run! You can get free design work at IKEA. If you had in the process of working with these guys get and itemized list of service before you PAYMENT anything! more

I really appreciate Justin's honesty and his enthusiasm. more

My saleslady was wonderful! Cannot say enough about her professional all installers were - especially the cabinet people! more

We are very satisfied with our kitchen remodel and LOVE the finished product. Both Bryan, our salesman, and Kim, the scheduler, went above and beyond to make sure our questions were answered and we understood the process. more

Having the option of a lockbox so that I didn't have to be home was essential (I also employed Home Depot - my experience there was completely opposite). more

After working with Greg - I told Tina, "I wouldn't ever let another installer in here - only him"! :) more

Ray, who did my installation, is very skilled, extremely pleasant and professional. His dedication to excellence cannot be surpassed. I hope this dedication does not go unrecognized by Kurtis. more

"Justin, You did an outstanding job. Kurtis is lucky to have you. You are welcome to come over anytime to take pictures. We will be getting our counter stools tomorrow (Friday). Painting was completed, we have two chairs and an end table in the reception room. We still need wall decorations, a coffee table and window treatments" more