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Kraft's Body Shop

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6100 Soquel Ave
Santa Cruz, CA 95062

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(831) 476-3232
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Kraft's Body Shop - Santa Cruz, CA
Kraft's Body Shop - Santa Cruz, CA
Kraft's Body Shop - Santa Cruz, CA
Kraft's Body Shop - Santa Cruz, CA
Kraft's Body Shop - Santa Cruz, CA
Kraft's Body Shop - Santa Cruz, CA
Kraft's Body Shop - Santa Cruz, CA
Kraft's Body Shop - Santa Cruz, CA
Kraft's Body Shop - Santa Cruz, CA
Kraft's Body Shop - Santa Cruz, CA
Kraft's Body Shop - Santa Cruz, CA
Kraft's Body Shop - Santa Cruz, CA
Reviews
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( 1 )

Best

They did a great job!

Worst

Had a simple insurance repair need recently. Replacing a dented bumper cover on a Toyota. Was supposed to take two days. Waited to bring the car in until they had the part. Due to...

Very poor service. Be prepared to pay for their mistakes! 11/6/2011

Had a simple insurance repair need recently. Replacing a dented bumper cover on a Toyota. Was supposed to take two days. Waited to bring the car in until they had the part. Due to some mixup with their suppliers the part was wrong and the repair took three days. I was out of pocket for three days of rental car. I asked for one day to be paid since the delay was not my fault. They refused. No explanation given. I have repaired 4-5 cars over the last ten years at Krafts amounting to $20k or more in billing. They have lost a customer over $41 bucks to cover a days rental. Not only was I disappointed in their handling of my issue, but their disinterest in my satisfaction as a customer will ensure that I never return and that I suggest that my friends avoid the place. There are other reputable shops in town. What a poor business decision that they have made. Btw, I pointed out to the advisor, Shawn, the cost benefit of my request, he appealed to the powers that be and was declined. more
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Would come back 8/8/2011

I would definitely come back again. more
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Was very happy 8/3/2011

The office staff was very welcoming, it was very clean, and the vehicle was very well done. I was very happy and satisfied with the repairs. The vehicle was exceptional clean when I picked it up. more
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Expressed willingness to travel 8/2/2011

I would say that I received a few estimates. It was a better deal thanelse where. It was god service and accommodating. They expressed willingness to travel to my house to pick me up if needed. more
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Got it done quickly 7/29/2011

They were friendly and they got it done quickly. more
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Always somebody there to help 7/27/2011

There was always somebody there to help me and they did very good work. more
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They did great 7/26/2011

They are very friendly and knowledgable. They did great work and did what they promised they would do. My car looked great when I picked it up. more
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They are fair and have good prices 7/25/2011

This is the second time I have used them, they are fair and have good prices. more
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They do wonderful work 7/20/2011

The staff is very courteous and considerate. They do wonderful work, you can rely on their performance. more
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Trustworthy body shop 7/18/2011

Kraft's Body Shop was prompt, courteous and well done. They arranged for a rental car for me. The program that they set up was very nice. For an inconvenient situation they minimized my worries. My car needed a slight repair and they did a good job on it. If I need anything else done I will go there. They are very trustworthy. more
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Good job 7/15/2011

They did a good job. more
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Smooth smooth smooth 7/13/2011

They were quick and very smooth! more
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The employees are helpful, friendly and professional 7/12/2011

The employees are helpful, friendly and professional. You dell safe when you bring your car their. You dont feel like they are going to rip you off. more
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It was short anf sweet and I am satisfied. 7/6/2011

Everything was easy and they did not waste any time. I could pick up the rental car there. The staff was nice and smiling. If I need to go back there I will. more
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super convenient and paint was done right 6/30/2011

So far so good, the vehicle looks great. They are the only shop that I go to, The repairs were done on time, was a good job, and they matched the coloring perfectly. I liked them having the Enterprise office inside the facility, it made it really nice, plus they got me the car I wanted. Susan got the Prius rental for me and just everyone over there was great. more
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High quality work 6/23/2011

They were on time and they did high quality work. They have done a lot of work for me. Rueben was very good. They were very personable. The receptionist was really nice too. more
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Great place 6/20/2011

They're a great place to go to. Very efficient and friendly. I dealt with Ruben, and he was very timely and communicative. Everybody down there was friendly and knew what they were doing. I was very happy with him. Kraft's Body shop were very professional, the facility was very clean, got me a handicap car, had the agency, Enterprise on site. Everything was very easy. The estimator was very thorough and I thought, for a bad experience, it turned out to be a good thing. more
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They are quick 6/16/2011

They did a great job and they are quick. They always provide good service. more
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The staff was friendly 6/13/2011

I have used them before and they always do great work. I like them a lot. My vehicle was ready ahead of schedule. They are easy to work with and the staff was friendly. more
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The best work in Santa Cruz 6/9/2011

They have always had a repretation of doing the best work in Santa Cruz. more
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Owner Message

  • Welcome to Kraft's Body shop, where we do all types of collision and auto body repairs, utilizing state of the art tooling and repair equipment. We have been serving Santa Cruz County for over 40 years as a family owned business. Feel free to come by and meet us, take a shop tour, and ask questions. Your vehicle is a big investment. It deserves to be repaired correctly. We offer a Lifetime Warranty for as long as you own your car. We stand by our repairs so that you don't have to worry about repairs going bad. We work with all insurance companies and can assist you with your claim. We also work with Customers who are paying for repairs themselves. Every customer has different and unique needs. Kraft's has an experienced staff who can meet your needs. We offer free drive in estimates, advice, customer shuttle services, and can arrange pick up and delivery. Kraft's Body Shop aims to exceed customers expectations. Our goal is to have satisfied customers who will recommend us to their friends and family. We Value our high CSI ( customer Service Index ). Kraft's Body Shops goal is to earn your confidence as a Customer for Life.

Additional information
  • Hours: M-F 7:00am - 6:00pm
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