Kitchen Hearth & Home

I can't believe the negative reviews!!!! This company is very competitive in their pricing, have stood behind my Harmon pellet stove from day 1, and their staff is one of the most knowledgable and curtious i've ever dealt with. Every issue i,ve ever had and there's not many, they've backed it thru warranties and have completly satisfied my needs. I look forward to continuing my relationship with this truley customer oriented company and look forward to buying my next stove from them as well!! THANKS!!! I'm a customer for life!!! more

Poor customer relations. Simply would not recommend them. Nothing more needs to be said. Just do your own research. more

These folks are great in selling you something, but that's the extent of their service. They do not back their products, they rip you off on servicing, and are incompetent all around. Technician is only trained to do regular cleaning maintenance, and does not appear to be trained for anything further. Probably got instructed on how to pad the bill for cleaning services and to never replace a part, even if warranted. Also very demanding for the moolah up front so they can IGNORE you when equipment again fails to function! What a way to pad the operating budget by collecting up front before any work is satisfactorily completed! They don't even courtesy call you back....some customer service. My cat understands and has a better comprehension of customer service than they do! These folks are BELLIGERENT to you, and are quick to be ACCUSATORY, RUDE, OBNOXIOUS, and overall they STINK!! No recommendations to anyone for future purchasing of anything at this place. I think the A.G. could find their reviews to be quite a good read for a future investigation. To date, I have not seen a good review posted for this company since last year! NEED OPTION FOR ZERO STARS OR NEGATIVE STARS IN RATING AREA. KITCHEN HEARTH & STOVE SHOULD RECEIVE NO STAR IN RATING!! Pros: NO PROS - ONLY CON...ARTISTS Cons: Everything - Staff/Business Operation/Service more

I have to give Kitchen Hearth and Stove one star as there is no option for no stars. Their customer support leaves much to be desired. After my mother bought an Accentra in 2005 for over $3000, she has had continuous problems with the stove and Dennis Worth. Although she called three or four times that there was something wrong with her stove, he declined to send a service man out to her house until the warranty expired four weeks ago. Then he finally sent out a technician who found that the feeder motor had ""shifted"". For this she was billed $118. The stove has finally started to burn correctly. I would not recommend anyone deal with this distributor again if they expect customer service after the sale from Dennis Worth. Other customer support staff were helpful if you were lucky enough not to get Dennis or his secretary.\r Pros: Good stove when it works Cons: Poor customer service to get the stove working right more