Kinderland Learning Academy LLC

We filed a complaint with the state licensing board and in doing so we were told by the program evaluator for this facility that there had already been close to 10 other complaints filed on this facility in the past 4 months. These complaints were for things such as; improper discipline, unsafe sleep supervision, inadequate staff supervision, inadequate meal time supervision, director keeping personal items for nonpayment, inadequate child: teacher ratio, false injury reports, improper cell phone use by staff etc. In speaking with the program evaluator, I learned that several of these complaints had been validated and write ups and/or consequences had been given. I would encourage anyone looking for a facility to call the local licensing board to inquire about complaints that have been filed as well as the actions taken in response to those complaints.When we removed our child from this facility, the director became defensive and unprofessional. It is my opinion that she spent far too much time trying to find out how disgruntled parents were finding out what goes on behind closed doors and not enough time reprimanding her staff for not following policy and procedures and making sure they are properly trained. No childcare is perfect and there is always room for improvement but there are far too many complaints on KLA. I would not recommend this facility. Please keep looking. Pros: Low tuition Cons: They very rarely follow policy and procedures more

I had two kids enrolled in this center for several months. I had a few minor issues that I had to address from time to time such as my sons diapers coming up missing and his ointment being gone way to soon. But nothing serious. The straw that broke the camels back was when I went after nap to pick them up and I witnessed the toddler room teacher thumping my son behind the ear. She said ""oh we just play like that he likes it."" I told her ""Well I do not like it and I do not want to see it again. It is not acceptable."" I had two kinds enrolled here and I removed both of them shortly after this incident. The staff is unprofessional and they don't have enough experience. The director is confrontational and unprofessional. The staff does not communicate properly with the parents and there is no organization at all. Kids are swapped back and forth from the infant room to the toddler room making it very hard for them to establish a routine. I would not recommend this center at all. Pros: Very low tuition Cons: Unprofessional staff more