Last week, as the lap swimmers were herded into three lanes to make room for an arthritis swim class consisting of 5 elderly adults, I asked the leader Dee Turner how many lanes were needed for her swim class. She said they usually only used 2 - 3 lanes for such a small number. Our conversation was civil and polite. I was happy the lap swimmers still had three lanes since two of the lanes had already doubled up with two swimmers per lane and I was in the third. As I went back to swimming, all of a sudden my lane was being removed as well, forcing me out of the pool after only 10 minutes of swimming. I spoke with lifeguard Ashley Zufelt (who was very helpful and professional), and she said that Dee ordered her to remove the lane divider--this after Dee assured me that with only 5 elderly adults in her group, she would not take more than 3 lanes! Obviously, Dee had decided to punish me for questioning her by ejecting me from the pool! When I went to the front office and asked who to complain to I was given contact information for Rachel Kukla and Kenneth Spencer (AMG). I emailed them both about what had happened and never received so much as a polite response in return. The is the first problem I have ever had with the Kent Meridian Pool. Most of the staff are friendly and polite, and the water is not freezing cold the way it is in other public pools. However, when a staff member is allowed to get away with this type of behavior and paying consumers have absolutely no recourse or even a complaint process in place, I find this shockingly unprofessional and highly questionable. This kind of thing can leave AMG wide open for lawsuits.
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