Everything that can go wrong in a shoe repair place WILL go wrong here. First of all, their working hours in an empty concept - they are open only when they feel like it. They were late on the shoe repair (compared to their own estimate!) - and a WEEK late (thank goodness I am used to doing things in advance). They never called to let me know when the shoes were ready - I ended up calling them 3 times. When I went in, the "repair" was horrible - the strap for my high-heel sandals sewn on upside-down, the clasp on the inside... They didn't notice it until I showed it to them, and they said - well, if you need them soon, take them now, and bring it back for repair... As if I was late on picking up the order!!! I told them I wanted the shoe in WEARABLE CONDITION. They fixed it and billed me like nothing wrong happened. When I asked if they sincerely thought that being late, re-doing the work, and ruining the straps with five seams every which way cost as much as a normal job, they looked at me like I was from another planet. Well, I don't have time to teach them to do their work, and I'm not going back.
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