Keitges Ed All Star Management Co LLC

*** In response to Mark D...I had 2 small children and 2 large dogs in that house and we had comments that we left it in better shape than it was when we moved in. This place is messed up in more ways than I can comment on. I am not a confrontational person at all but ASPM even had me in the office demanding that they fix the pellet stove in the middle of winter! They lied, did not respond, refused to fix things, left us hanging quite a few times. Being Navy, we have rented a lot...We have ALWAYS received our deposit back..in full! So for Mark D to make those comments is just another lie....RUN!!! Do not rent from this joke of a company! ***\r \r I don t even know where to start....this company is pathetic!!! We rented from them for a couple of years and I have never experienced such poor service!! Their answer to any problem was 'try WD-40'....We had our pellet stove quit on us in the middle of winter and they sent us three people that had no idea how to fix pellet stoves! After the fourth guy, and the fourth day off work we finally got it fixed. They said when we moved in that the carpets had been professionally cleaned...a year into living there I had Stanley Steamer come in and ALL of the stains that we had lived with for over a year came out...gross..especially when you have small children!! Professionally cleaned to them means their little carpenter/Mr. do it all guy with a little steam cleaner...not acceptable!!! Rebecca was rude, condesending, did not return calls and then was annoyed when you called her back trying to get a response! We have since bought a house..but a note for John L Scott...we refused to buy with the company that was in the same building as ASPM...just because they were associated with them. We have also been very vocal with friends and whoever we talk to about renting and suggesting that they stay away from ASPM! I don t even want to give them one star for a rating but it won t let me post unless I do...so one star is chosen in protest...should be a big fat '0' more

It would be nice if Mark Dalton would answer his phone or e-mail when a tenant has a serious maintenance emergency. I've been trying to contact mark since 8am this morning via e-mail & phone, not one response, it is now almost 8pm. I sit here typing with a baby in my lap, unable to turn on our kitchen lights for fear of being electrocuted. Water has been leaking out've the kitchen ceiling all day onto our wood kitchen floor in the house were renting. I've done my best to catch it using pots & pans but this is bs, a simple response should not take this long. Obviously I am not the owner of this house or a plumber would've already been called. I'm angry that he hasn't contacted me. What am I supposed to do? There aren't any after hour emergency numbers for tenants to call. If there is I was never informed. It's labor day weekend, this kitchen will literally be ruined before tues if they don't respond soon.... more

As you can probably figure out, most of the negative reviews are written by upset PAST Tenants who have done damage to Owners homes and were charged for the damage they caused. Photos are taken at move in and also on move out. These protect BOTH parties as does our Extensive Move In work sheet. Please feel confident, as do our 1000+ past/current tenants who have never had an issue. Thank you! more

This was a horrible property management to use for rentals. In the first 5 minutes after I signed a lease with them, the agent told me that they ""are not"" there to assist the renter. They forced me to pay what they call a pass-through fee for water and sewer that was not in the lease contract. Any type of upkeep (i.e. appliances, skylights, pest control) I had to educate and quote the law (R.C.W. 59.18) to them and force the work to be done. Once the lease was up, they took me to court claiming that I had unpaid fees. Using them as a rental agency and realtor will only cause headaches and anguish. STAY AWAY!!! more

DO NOT RENT HOUSES THROUGH THEM! My objective of this review is to warn others about the sly practices used by this company. Be prepared for them to keep your entire deposit. The only REPAIR that was needed was to a screen door which was around $100 and they kept over 90% of our deposit. Most charges were for normal wear and tear. For example picture nail holes, septic system service and they charged us over $400 to paint ONE room. If you go with All Star be certain your move in inspection is VERY ACCURATE and shows all imperfections of the house or you will be charged upon move out. The lease should state that all or part of the deposit is non-refundable due to carpet cleaning, detail cleaning by a professional cleaning company, septic system service, and other items. Also, do not expect fast response times on any request you make to them. We moved out on 11/30 and didn't get our final statement with them until the first week in February. Good Luck! more

See BBB complaints. Do not use this company, EVER.... Enough said. Pros: AVOIDING THIS COMPANY WOULD BE A PRO Cons: LIES, THREATENS, UNETHICAL more

I juist would not suggest using them what so ever Rebecca Speitz was no help what so ever, she had no clue on her properties and talked down to me the whole conversation. She also took over 48 hours to return my calls!\r I was very un impressed! Cons: ther is nothing good to say about them more

Poor customer service and no maintnance of properties. I have had problems with the home I have rented and the owner and leasing agent are rude and blame me for not providing any service. They continue to blame me for contractors not showing up. I reported a leak that has made my water bill $500 and for over a week I have yet to see anyone show up to even look for this leak! Renters beware this is one of the many issues they have again never resolved they want your money but wont provide any service! We had to go through the winter with no heat downstairs! I was just told last week that I need to make myself available for contractors to do work I have missed many days of work waiting on no shows! When I first moved in here the owner left trash all along the side of the house I had to pay for to be removed I was told I should have found another home to rent and they will not pay my dump fees. I can go on for days with complaints!!! Cons: do not provide maintnance or follow tenant landlord laws!!! more