I sent a text message to Matt Karls at 4AM since I read on his website to send him a text. My business' server went down overnight and I need it running to open for the trading day, which was in just a few hours. To my surprise he sent a text back asking questions about the server and if I wanted to have him call me. We spoke about the server and he told me he needed 30 minutes to shower and shave and he would be right over. At 4:32 AM I heard a knock on the door and it was Matt Karls ready to work. He just left and the trading day just started and we have a working server. Matt brought the parts we needed with him and was the cheerist guy I have ever met at 4:30 in the morning. I have worked with a good number of companies over the years and the service quality and dedication of Matt Karls is above and beyond what anyone would expect. To see a service company that according to Matt, is run only by his wife and himself, which will text you in the middle of the night if you really need service is well, amazing. I cannot say enough great things about this company. I seriously will never call anyone else, if you need an honest computer repair guy who will help you out when you need him, call Matt Karls day or night!
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