Karen Radley Volkswagen

First, let me thank you for giving your clients the confidence that you are taking a personal interest in their service. I know that the service department was busy on Monday, but you made me feel like I was your only client and that you had the issue under control. I also appreciate the fact that you took over my service even though I couldn't remember who originally took my call. In regards to the Navigation screen ""Wallpaper"" about which I spoke with you on the phone, I am a graphic designer and have created several navigation screen designs that I think Radley Acura customers might be interested in. I attached a few samples, however they are PNG format for e-mail viewing only and not for installation. I have about twenty designs that coordinate with most Acura color combinations. I believe the hard-drive will hold ten at a time. I can even incorporate a Radley logo (attached) or a personal photo into the design. The wallpaper can be set to pop up automatically when the nav system is not turned on so that you don't have a blank screen. I put too much work into these designs to give them away, so, if you think there is a market at Radley for this feature, I'd be willing to put together a package including detailed instructions for customers. I know I've had raving comments for the ones that I installed on my TL. Friends love them and think that they are part of the Acura perks. more

It was the best experience I've ever had in purchasing a new car. There was no pressure salemen; I was able to browse the lot in peace. When the salesman, (Bob), did come out he was easy going, friendly, informative, and waited for me to make up my mind on whether to proceed. I'll definitely tell all my friends about Karen Radley VW of Woodbridge. Oh, and I love my new Jetta. Thanks to all for making the experience so easy. more

Jeff and the guys in the service bay went above and beyond to not only take care of my 20,000 mile service, but also a couple minor concerns of mine. I will not hesitate to bring my vehicle in for future service work, as I know that no other dealer can work with my hectic schedule and guarantee that they will have me in and out the same day, with no hiccups. more

It was a pleasure working with professionals like Sal and Mark in the purchase of my Jetta TDI Sportwagen. The whole purchase process was one of my better buying experiences in a long time. more

Cyndi stood out from all the internet sales specialists. Her information was honest and up front and then when I was ready to buy and she referred me over to Sal, I had the same experience with him. I wish I had started with your dealership and skipped all the rest! more

The Karen Radley VW Team reaffirmed ALL the reasons I have driven nothing but VW products for the past 23 years! Darrell, my service advisor, explained all of the work required, went out of his way to get a part on the same day, and had my vehicle back to me before dinner that night. WOW! I have nothing but outrageously positive remarks to share about the Karen Radley VW Team. Thanks for another fantastic service visit. Looking forward to seeing you in 2011. more

My service manager, Pantelis Theofanisis did an outstanding job helping me through a very difficult decision on whether to spend his money replacing the transmission. He was very patient, answered all of my questions, and I do not regret my decision. Thank you Pantelis and Radley Acura. more

This is the second VW I've purchased from Karen Radley and my previous 2 VWs have been serviced at Radley. Your customer service and empathy displayed by Darell in the service department are the reasons I continue to patronize the dealership. more