My family had dinner at Joe T's Saturday and it was, without a doubt, one of the worst dining experiences I have ever had. I grew up eating in this restaurant and those are some of my fondest memories. I had family visiting from New York & really wanted to introduce my new sister in law to fantastic Mexican food. My husband & I both insisted on Joe T's. Our group was 15 - 7 adults, 6 children. We were seated very quickly and served chips, salsa, and drinks almost immediately. Then it all went downhill. The chips were stale. It tasted like they'd been sitting out overnight and were quickly warmed in the microwave, then served. I hoped it was just my basket of chips, but it was every basket on the table. One end of our table had no plates or silverware and when we asked our server, MORGAN, for more, we were told they were on there way, but they never showed up. Two children ran out of their drinks and we asked for more, but they never showed up. Our meal was served, or thrown onto the table and MORGAN walked away. We had nachos at one end of the table that couldn't be served to everyone because half of our table had no plates! The same happened with our tacos. The enchiladas and fajitas were set out, but those who ordered extra cheese and sour cream didn't get any. There were so many peppers in the fajitas that they tasted candy sweet. The nachos were covered in mounds of grease, so much that my 7 year old got sick from eating them. At this point we were starving and didn't care, so we dug in and ate. Unfortunately, I had no drink. I asked MORGAN, our server, for a refill of water and drinks for the table and she said okay. 10 minutes passed with nothing, so I asked again. Another 10 minutes and nothing. I asked again and she found a spare glass of water on the bar behind our table and slammed it down next to me. I wasn't aware that doing her job was such a chore that it gave her the right to be so rude to me. We had a few questions about how the check was broken down, but Morgan could be bothered with helping us as she was busy leaning against a wall. We paid and left.
I realize that eating at this restaurant at 7pm on a Saturday night is going to be busy. I do not think that excuses the service or experience we had. Our service was appalling. I assume since MORGAN knew that a group of 15 would have a gratuity automatically added to the bill, she decided it wasn't worth her time to actually serve us. All we wanted were enough plates, silverware, and filled drinks so we could eat our dinner. But asking for that caused a hissy fit and MORGAN felt it was necessary to slam drinks down to let us know how unreasonable we were. Our server, MORGAN, was awful. Maybe she was having an off night. Maybe something about our group rubbed her the wrong way. I don't know what the problem was, but the way we were treated was inexcusable.I want to say I'll come back to this restaurant again, but at this point, I don't think I can. It's not worth it to me to risk being treated so poorly.
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