James Knight Appliance Sales & Service

I called James Knight for what I thought would be a simple fix on an industrial size ice maker at our church. The serviceman (who's last name was Knight) was there for one hour (I was watching the clock very carefully). At least 15 min. of that time he spent outside on the phone and another 15 minutes he spent sitting on the floor in front of the machine watching it make ice. He spent 5 min replacing a small sensor ($30 from the manufacturer but they charged $80) and another 5 min sqirting a tablespoon of cleaner in it and running a rinse cycle ($10 for a quart size bottle but they charged $32 for a tablespoon) His remaining 20 min was actually spent working (cleaning the filter and removing and reinstalling covers) I received a bill a few days later for $300.00 !!! I called to plead my case for what I knew was over-inflated pricing and was dealt with very rudely. So, you judge for yourself if you think a service like that is worth it. As for me and my friends, we simply can't afford to do business like that. more

Quick version is 38 days without a dishwasher and a 90$ service charge for nothing but rudeness.\r \r Here is the full version. I called James Knight appliance to fix my dishwasher. The guy came out in about a week or so later. This was 1 week without a dishwasher. He told us what the problem was and that he would call us with a estimate on the part and labor. We tried to contact them 3 times within the next month and never got a call back with an estimate. Finally A WHOLE MONTH LATER (all the while doing the dishes by hand) we call them and are told that they can do it by Friday for about 216$!!! If they had told me it would be that much or that long of a wait I would have just bought a new one. After all of this they still want the 90$ for the service call. I just want my month back of doing dishes by hand. I am going to have to pay 90$ FOR NOTHING but bad service and a month of doing dishes by hand.\r \r Going into the store I noticed that they didn't have any prices listed on their app more