James Corlew Chevrolet Cadillac

Terrible vehicle and resolution of problems led to this complaint filed to US DOT and NHTSA\r While driving in Nashville for work the first occurrence started with check engine light. Moments later check traction control warning popped up and immediately after a Reduced Engine Power notification and vehicle lost power.? I was doing 55 mph and moments later the vehicle would barely do 30 mph. I have no clue how this did not cause a wreck in the heavy traffic. I took the vehicle to the dealership I purchased it from (James Corlew in Clarksville,? TN) and they told me it was a loose timing chain and that they fixed it. 4,000 miles later while working all the same messages popped up and the car completely stalled and would not restart on a busy bypass. Vehicle would not restart and I paid to have it towed. This time the dealership said they had to replace the entire timing chain assembly and a housing due to it being destroyed. Luckily it was again covered by power train warranty. They were also nice enough to service it for free.? Vehicle ran great for 3600 miles and again the same message sequence occured. The car fortunately continued to run and I drove it straight to the dealership. I insisted it was a safety hazard and that I wanted to trade it in immediately.? 2 hours later they offered me $7,000 under blue book because of engine problems.? This was very funny of course since it is Chevrolet and the dealerships fault for selling such a lemon. I told them it was under warranty.? To fix it again for free and I would pick it up. Dealership called next day. Said everything was fine. It was out of oil and that caused safeties to kick in and that created the problem.? I ask how this is possible.? You changed my oil 3600 miles ago. I was informed there was no record of me ever bring there although I have the print out showing every part replaced and the cost. I tool the vehicle and kept driving it. Last week (again 3800 miles later) the car produced all of the same messages and stalled on the same busy bypass. This time I had my 3 year old and 1 year old in the car. The speed limit is 55 so of course traffic regularly runs 60 mph. I was stranded with my children on 20 degree weather with no heat and cars flying by. I will be returning to dealership tomorrow and I am sure I will receive zero help again by the dealership or Chevrolet.? This is a huge safety risk more

thanks for everything you did when you sold me that 2006colbalt to me i appricate it i hoper that you all have awonderful fall and takecare may you be blessed. more

I just got an Equinox! Love it!!! Thanks for all your help, Shannon! more

Best car dealership ever!!! Thank you! more

Quick note to say what an extremely competent, courteous, and professional team you have put together at the Internet Sales office. I typically buy a new vehicle every 2 or 3 years and in the last 10 years buying vehicles in the Clarksville area this was one of the easiest purchases I have made. more

I just purchased my third vehicle from James Corlew and would do it again! My salesman Danny funk and finance manager Megan were outstanding not to mention the support from sales managers rob and Ron ! I recommend this dealership to anyone in the market for a vehicle. You will get excellent service thanks to everyone more

My Sales Rep - ""Nick"" was superlative, professional, and forthright - this was also self evident and the same with Ms. Megan Thomas in Finance. more

Great experience, I will definitly be referring any of my troops that are looking to buy vehicles. James Corlew definitly takes care of the local troops! more

Thank you Ron York for helping me purchase a 2010 Honda Accord EXL. I am very grateful to you for all of your help. Love my new car! more

The overall experience was outstanding. I have been interested in a Camaro for quite a long time and have been in contact with the dealership for over a year. I want to recognize Ron York and Danny Funk specifically for their help, knowledge and patience. They went beyond what would be expected. Thank you. But from them to the clean up crew and all I came in contact with at the dealership was great. more

Josh in the Service Dept. went above and beyond to make our experience to the dealership a great experience. more

Our salesman was very patient and eager to help us. Everyone there made us feel like family. more

Coming from Nashville to buy a car from you today! more

What an amazing experience when buying my new Avalanche...Dustin and Elvin couldn't have been more helpful and everyone was a pleasure to work with....Thank you ... more

Purchasing my truck at James Corlew was a positive experience. They were wiling and able to find the exact vehicle that I was looking for!!!!!! Two thumbs up more

Kudos to your service department!! Especially Kemp Evans and Josh Odle. I feel like they have both taken a personal interest in the problems I am having with the extended warranty company. My vehicle has been in the shop 3 times since November and they are both doing their best to resolve the warranty issues and still get my vehicle repaired. Whatever issues I am having with Vehicle One Warranty certainly does not carry over to the service department. What A Team!! more

Thanks for a wonderful car buying experience. more

My daughter just got her vehicle back (from hitting a deer three weeks ago) Thank you to LP and Tiffany and all the guys who worked so hard on fixing it, I have to say those guys really are the best. If your looking for a good body shop be sure to take your vehicle to James Corlew, they take pride in there work. more

Awesome job from Aaron in service today! more

Where we were treated like family! Thanks Elvin and Mike Miller! more