J R Furniture USA Ltd

Our sales person Nicole was very helpful and pleasant to work with. The delivery men were also very nice and fast. The overall experience was good and easy! Thanks! more

Excellent- Great sales man, Great delivery guys, cant beat it! Great cashier too! I would recommend JR Furniture to anyone looking for furniture. The guys that delivered were exceptionally professional, and hard working! more

we had a good experience with JR Furniture- from the moment we walked in the door till the furniture was delivered. Thank you very much. more

Everything the sales rep. did was great. Steve helped with color. Looked up things on computer, saved us money on our order, very pleased and we will return! more

Furniture arrived as promised. Delivery team very courteous. (They even removed their shoes before entering our home) The carnation was an interesting touch. more

At the show room everyone was very helpful and made sure I found whatever I needed. The delivery was late because they got lost, but were very quick once they finally made it. I would shop at Becker again :) Thanks. more

5 appliances washer/dryer from Dan Abel. Everything arrived and was delivered promptly on schedule. 5 stars for excellent communication with us. When complications arose with cabinets- Dan helped us with trouble shooting a solution. more

Those two guys were very nice. They moved the console to exactly where I wanted it. I was surprised to receive a flower. I thought it was so nice. more

Good Customer Service at store location. Beat competitors prices. Preofessional and courteous delivery guys more

Sales person was very imformative. Delivery was right on thanks for the flower. Also was Given the 4th of July free delivery even though I had purchased my table and chairs a week earlier. Thanks Again! more

I visit JR about 3 times a year since I do show houses and buy them in bulk. I love their showroom which helps give me new and creative ideas. I highly recommend them! They have multiple locations, and great prices! more

We shopped around all over and found the best deals here. After spending 6000. Delivery went pretty smooth. Best prices in town. more

I ordered a wrap around sofa 12 weeks ago. I was told it would be here anywhere from 4-6 weeks. When it did not arrive at the 4 week time, I called to see if there was any delay. I was told that because of the fabric I oredered there would be a little delay and it probably would not be here before the 6 week time frame. Well 6 weeks came around and still no call from jr furniture. Finally at about 9 weeks I called again and was told it would be on the following weeks delivery but they could'nt tell me what day. Ok, now I am really getting frustrated. I went on vacation, came back a week later, still no call. I called one more time and this was going to be the last straw, Joanne had to call me back. Finally, 13 weeks later I am suppose to get it this week, we will see. If everbody gave this type of Customer Service we would all be in trouble. I will not be recommending JR Furniture to anyone. more

I bought a sofa here and with it was given grocery vouchers worth $500. This was one of the main reasons I bought the sofa because I figured it was such a good deal i couldn't pass it up. well turns out I was totally suckered because these grocery vouchers were a complete scam and this is after the sales person Craig had told me that he was doing it himself with furniture that he had bought, yea right. when I finally realized this was a scam I called JR and told them what happened, the "customer service" women was totally incompetent and very rude. not once did i get an apology but instead them basically saying its not their fault. BS. They offered to give me different grocery vouchers from an "accredited" company if i came in to pick them up. what they didn't tell me is that you have to pay money to join. They must think I'm an idiot. They could of handled this situation much better and they wouldn't have lost a customer but instead now i am going to tell everyone i know about their horrible business practices and complete lack of customer service. I will never set foot in that place again. and to top it off the sofa i bought is pretty cheap quality and is already showing signs of wear after only 8 months. Spend a little bit more at a quality furniture store, you'll get what you pay for, take it from me. Pros: ok sofa Cons: worst customer service more

We shopped around all over and found the best deals here. After spending 6000. Delivery went pretty smooth. We had a minor issue with a leg on the couch, but looked after the next day. Best prices in town. more

Great store, best prices more

Manager Gary very rude, won't take anything back under any circumstances. Save yourself a lot of trouble and buy from someone else. Would not recomend this store or the mgr at all. A real creep. Wanted to make an exchange, offered to pay the 20% return fee, still said no. I did not ask for my money back, only wanted to exchange sofa for a different one. more

I purchased a couch at a great price from JR two years ago. The first delivery was defective, and they replaced it without any hassles. While it did not make me feel great about the purchase, there was a ten year mfg warranty and I thought I was set. The reclining mechanism broke earlier this year. It's been well over two months and they store still has not sent out anyone for repairs. They do not return calls when promised, and when I do manage to reach someone, it's always the same answer- the part is on it's way. I'm at a point where the only recourse is to air my complaint for all to see. I can't say it's 100% JR's fault- maybe the manufacturer is really slow. Save yourself some major headaches, get your new furniture from someone who deals with more reputable manufacturers. more