In response to the previous reviewer who was a Bride of J.Andrew's Bridal in November of 2011. I would like to address the review posted.
Our team is glad to know that on her wedding day our Bride looked beautiful in her dress and that it fit her perfectly, and two bridesmaids dresses were made right after a designer error. It is always our goal to
get each of our Brides and their attendants down the aisle looking beautiful. We acknowledge this reviewer had a difficult experience due to her bridesmaids dress order.
At J. Andrew's we always stress the importance of having the bridesmaids order on or before the order by date requested by us to ensure the dresses arrive with more adequate time and that last minute alterations and rush charges can be avoided. We also have to stress the importance of communication when there has been a change to the bridal party.
I agree it was very unfortunate that the designers made an error in the length of two bridesmaids dresses, it was a complication that was very rare, yet we addressed it quickly and made all the accommodations necessary including staying open late, arriving early and having shipments sent overnight.
When working with a bridal salon it is important to know you are choosing to work with a team of professionals that will do whatever it takes to correct any errors that may occur. J.Andrew's Bridal is well known for our very accommodating staff and our exceptional customer service. We strive for 100% satisfaction and when we fail to meet that goal, we appreciate the opportunity to learn and grow from every unique situation. We wish our Bride all the best in her future.
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