This was a terrible resort. The staff and management were rude and the hotel was falling apart. The pool was green, slimy and too dirty to swim in. In the pictures it looked very different and its advertised as a heated pool and the temperature was 66* F. The food was terrible and there were very few choices. Sometimes their choices were unavailable and one time they closed down the kitchen for the entire evening. We had to order a pizza because there is no where else to eat. You couldn""t drink the water, but they did not supply bottled water. And I was an all-inclusive guest! There are many children of the staff who live in the hotel who run around all day often waking us up and playing on the elevators. It is advertised that all inclusive includes access to a sauna, basketball court and basketball and daily entertainment/activities--- all of which were non-existant! We were also unable to get tennis rackets and balls for the included ""tennis"". They didn't have the ingredients to make popular drinks and ran out of rum one night. The stairwells were covered in urine and our floor smelled like rotten garbage for days. There was no working phone in our room and we did not ever get one even after several complaints. They were understaffed every day and it would take forever to make any food or drink orders. There were complaints from many people while we were there. I would not recommend this resort to anyone. It was a complete waste of my time and money
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