International Bath & Tile

After shopping Home Depot, Lowes and Floor & Decor, we became disillusioned by the sterile similarities of selection. Remodeling our kitchen and master bath, we had almost given up hope of finding unique tiles and plumbing fixtures. Then, we heard about IBT! We were amazed by the selection, but Chip's knowledge and help in knowing the product was beyond our expectations. additionally, the prices were less than what we had seen for less-desirable tiles at the aforementioned big-boxes. Needless to say, the next project will begin with Chip at International Bath & Tile. more

I have been a customer of International Bath and Tile for about 20 years. Information is upfront and accurate, service is always fantastic. Keep up the good work! Pros: Chip knows EVERYTHING about bath and tile.... Cons: N/A more

This customer had already ordered $5700 in plumbing from us - on time- great pricing. They fell in love with a special order tile we had. They were FULLY acquanted with the fact that it came from Italy, was a special order and had an 8-10 week estimated lead time. Despite the time risks and my counsel that we could not guarantee timing they ordered anyway. When the tile came in the factory had made a mistake and shipped 1 portion of the 6x13 tiles (82 sq.ft. out of 264 sq.ft.) with a straight line pattern rather than square pattern on the tile. The colors were correct. To fix the problem a replacement had to be ordered FROM Italy with the same lead time. We then were able to cut it down to 6-8 weeks. Mistakes happen. We offered the customer his money back - NO he loved the tile. Since the lead time was so long we suggested changing his design and he could have the line pattern tile free - NO he wanted us to airfreight the tile at our expense. He had paid $672.40 for that portion of the tile order and the air freight was over $980. We said that was unreasonable for us to pay that much for an honest mistake - which wasn't even ours. After numerous calls I finally convinced the importer to split the airfreight with us and we did airfreight the tile in at no cost to him and he received the tile in 3 1/2 weeks. \r International Bath and Tile has been in business here in Dallas for 25 years and we do our best to please and satisfy all our thousands and thousands of customers. We feel that we did everything we could for this customer and are sorry that he felt all this was not enough. Pros: We give ourselves a thumb up ... :) more

WORST CUSTOMER SERVICE EVER\r \r I am remodeling the bathrooms at a house I purchased and ordered tiles at this store, which I had to pay upfront.\r \r I was told they will deliver these tiles within 8 weeks. The tiles came, LATE, and one third of the delivery did not match my order.\r It has been a couple of weeks already and I still do not have my tiles. I will now have to pay double mortgage next month probably as obviously I cannot move in until I have my bathroom ready - these people are fully aware of my situation but obviously they do not care.\r \r There solution to ""help me"" is brilliant: according to them, I should now pay AN EXTRA $960 in freight to get those tiles shipped by plane so I can get them in time or I will only receive them in an extra 8 to 10 weeks. This is if they do not mees up my order one more time.\r \r I hope this review will help you be aware prior you think about doing business with this store - in short, make sure you DO NOT PAY UPFRONT. Cons: horrible services, do not help customer and ask for more money instead more