Insurance Doctor

I came to the Insurance Doctor from State Farm after they cancelled my policy for two accidents even though I had been with them for 10 years. I've been very happy with the rates and the companies to choose from. At first, I was worried that the insurance wouldn't be that good because I had never heard of some of their companies. But I have had no issues with customer service, claims or payment issues. They don't discriminate against you because of your driving record. The ladies in the office are always very patient and nice and have helped me every time. I wouldn't go back to State Farm even if they asked me. I'm probably going to get my homeowners insurance here also since they've been so great with my car insurance! more

I've had my insurance here for over a year... Great rates, and very friendly... Until there is a problem.... My insurance was up for renewal and I called to notify the Insurance Doctor that I had closed the bank account my payments were being drafted from. I was told I had to come in person and was unable to provide a new method of payment over the phone. I agreed to come in person to sign documents but requested they notify the insurance company my account was closed and have them not attempt to draft funds. I was told they would do this and follow up with me to confirm, I did not receive a follow up call. Instead when I go in person to the Insurance Doctor's office to provide my new method of payment I get greeted with a blank stare and when I fill the Representative in on the situation and ask to confirm they haven't attempted the draft. I am then told I'm going to be personally responsible for paying the returned check fee from the insurance company because I didn't give them notice in writing before the draft attempt.... As soon as I find another Agency (something Richmond has no lack of), I'll be leaving the Insurance doctor. more

They always have the cheapest prices. I have been with them for years and they always find me a lower rate. When I started I had a bad driving record and needed an SR22. My record is better and I could probably go somewhere else but I like the people here so much that I think I will just stay here. more

Great customer service and low prices. Everyone is always very nice when I come in to the office. Some frequent staff changes so I usually just deal with the manager, Angie. She always has time for me which is really nice. more

I always have a great experience working with this location. The staff are professional, friendly and very helpful! more