INFINITI Of Mission Viejo

My experience @ Mission Viejo Infiniti was amazing. I got a crazy deal on a 2011 Honda Pilot and I could not be happier. Everyone there were super helpful, especially Robert. I would highly recommend Infiniti Mission Viejo to anyone in the market for a pre-owned car. Thanks more

I had a horrible experience with the service department today. I made an appointment several days ago to have a recall repair done. I was told the repair would take about 2 hours, so I made an appointment for 1 pm today. They asked me which advisor I would like, and since I have known Tony Beheshti many years ago when he ran an European car repair shop (I had my Mercedes and BMW serviced there), I asked for Tony. They called me to confirm my appointment yesterday (which I did) and also sent me an email reminder.\r \r When I showed up for my appointment, Tony was not there. Another advisor told me that they were fully booked and couldn't take my car. In addition, since they are out of loaner cars, I was not able to leave my car there and get a loaner. So the bottom line was that although I made and confirmed my appointment, they were too busy to service my car!! I took off work this afternoon to get the repair done; instead, I had to do it another day. I tried to talk to the Manager there but so far has no success.\r \r I owned a G35 before and bought my M35 here at Infiniti of MV. I was thinking of trading my car in for another M, and my wife was thinking of getting a J. Before today, I would have naturally gone to them for the new cars, but after today, never again. I made an appointment with another dealership next week for the recall repair and will probably get my new cars from them. Great job in mistreating and thereby losing your customers! I will make sure I post my reviews elsewhere and file my complaint with Infiniti USA. more

I went to Inifiniti Mission Viejo expecting a normal dealership...I was wrong. They are fantastic and truly know how to make a customer happy. Over the last 9 years, between my husband and I, we have purchased or leased 8 cars. The experience at MV Infiniti was by far the best I've had at any dealership. Jeremy, Andrew and Ron went above and beyond to get me the car I REALLY wanted (even though there was literally 1 in the entire state!). They walked me through everything, kept me in the loop with what was going on and were so patient with me through it all. Car buying/leasing is stressful, but these guys made the experience pretty darn awesome and easy. I would absolutely recommend them. more