Awful experience, worst experience in 16 years of having my hair done. I went to Lorissa, the owner, based on the reviews online - I will never do that again. I went in for highlights and the first time the toner didn't last the day so I went back in and she retoned me and put me under the dryer for a few minutes. It came out okay, it was a little brassy but she said it would fade. It did fade, and the color it faded too was really nice. I went back to retouch my highlights and the toner did not perform uniformly from the root to the end of my hair so I went back. She retoned my hair which made my hair 2-3 shades darker than my natural color, I couldn't see the highlights at all. She apparently used a darker color than she did the first time because she thought it would work better. I called her to come back a second time, she had her assistant tell me to put Dawn in my hair! Of course I didn't do that. I went back a second time and she "lightened" my hair as much as she could. Now the toned color is still not distributed evenly throughout my hair, it's "splotchy" and looks awful. The natural color of my hair is still atleast 2 shades darker than it was. Lorissa said she will try to contact Aveda and explain to them what happened and ask their advice. She will not offer me a refund because she said it was most likely due to oxidation of the color she used on me, she thinks the color was bad, and that is her policy. Really....so you put bad color on my hair and you will not give me a refund?! Overpriced and overrated is all I can say. I also sent two of my girlfriends to her and they walked out with visible roots (they are blonds) Worst $300 I have ever spent, I have had some not so good experiences but this is the first time I wanted a refund. Bad business.
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