House Of Beauty

I ordered Robanda products from house of beauty world over 9 months ago.I received nothing.No tracking number,no product ,will not answer emails.Over $560 usd. They just ripped me off & stole my money.Beware more

The product I received was completely different than the one I ordered! False advertisement! They received GRADE F from the better business bureau! Do your research on this company before buying from seller! more

I have had good service with this company up until this January 2014 I made an order which still shows "order processing" and I have received no product, no update and no replies. I contacted the company over a week ago to find out what was happening and they informed they would ship out my product that day. The order still shows it is processing. I still have no product. I have e-mailed them twice since then and no one has bothered to respond to my e-mails. I am very disappointed with the lack of customer service. At this point, I'm just trying to get my money back as I don't have any information as to what is happening to my order. I just want others to be cautious. more

Recently placed an online order for thee first time on May 24th. Received my confirmation that my order would ship in 2-3days. days go by no tracking number for my order so I call to get the status of my order and I'm told it will ship friday May 31st....still no tracking number.. Monday morning the 4th I call and rude customer service tells me it will arrive the 7th. I won't be placing anymore orders with House of beauty! more

I been a loyal costumer for about 3 years now,because every time i come in the store everyone is always so nice and always are willing to help you... they prices are great and they have a big variety of products that u cant always find in a regula retail stores.. love the store and will keep shopping here!!! thank you HOUSE OF BEAUTY!!!! more

I been a loyal costumer for about 3 years now,because every time i come in the store everyone is always so nice and always are willing to help you... they prices are great and they have a big variety of products that u cant always find in a regula retail stores.. love the store and will keep shopping here!!! thank you HOUSE OF BEAUTY!!!! more

I purchased an iron from them via internet recently. I found the iron was faulty as soon as I received it (it doesn't heat up). I send them email regarding this problem within a day, and I called them at least 50 times. They didn't replay me for days, and the woman answered the phone either put me on hold then disconnect or ask me to talk to the manufacturer by myself. After they received my 3rd email and waited 10 days returning period past, they finally send me the return authorization number. Which means, this faulty product is only covered by product warranty when I return it, and it not their responsibilities any more. I already had enough from them, and I never met this kind of online seller in my life. Never again!! more

I have sent them multiple emails concerning a wrongly delivered wig for almost a month now to which I have not received a single reply yet. Apparently their company does not value customer service nor maintaining a decent attitude towards customers. I find the complete lack of communication unprofessional and very disturbing not to mention highly offensive. Since I have been a returning customer for almost 2 years I would have expect a little more courtesy on their behalf but it seems their company is unable to deal with even the most basic communication skills. Upon researching HoB (both retail en Internet stores) on various internet review sites it also becomes apparent that I am not the only one who has been treated this way. I am very dissapointed and upset by this matter and I will definitely take my business elsewhere from now on. more

Would prefer to give zero stars but that's not an option. Placed my order 1/11 and two weeks later - nothing. No communication, no order. Called to find out that they were out of stock. 3 calls later I got a credit to my credit card. more