Horizon Escrow

Very nice people! Super happy! Thanks to you for your hard work! more

Hopefully my experience was atypical… however, it was bad enough that I will _not_ be using them again. \r \r My understanding was that the paperwork was ready by Wed afternoon, and that they were going to be calling me by COB Wed to schedule time to go in on Thursday and sign. I ended up shifting meetings from Thursday to Friday in order to make sure I was available whenever on Thursday. When I hadn’t heard from them by 10am Thursday, I called and was told the closer wasn’t in yet to schedule with me, but that she would call as soon as she got in. \r \r When still hadn’t heard from them and called back at 1pm, I was then told she was “in signing papers with another customer, but should be done in 15-20 minutes and would call as soon as she got out.” It wasn’t until 3pm that I finally got a call back asking if I could make a 4pm signing. As I had to be back in Seattle by 5pm to pick up my daughter from School, I asked if we could meet any sooner. I was already sitting in a nearby bank parking lot waiting for them to give me the final #s in order to get the Cashier’s check. In theory, I could get the check and be at their office (less than a mile away) in 15 min. However, when I got to the address I had (the same “875 140th Ave NE Ste 101, Bellevue” listed above, and on search results for their website, and on the iPhone search for directions to “Horizon Escrow”), I discovered this is no longer their address. They are now at “400 112th Ave NE #140 Bellevue, WA 98004”. Right in the heart of downtown Bellevue… with all the traffic fun that comes with.\r \r Once I finally got there, the service was OK. They got me through signing fine, although there were a couple 3-5 minute gaps where the “closer” stepped out for no apparent reason. Eventually we got everything signed and I was just waiting for copies. And waiting… and waiting. I know I’d expressed my desire to get out of there ASAP in order to get back across the bridge and pick up my daughter by 5, but it hadn’t seemed to translate into “please hurry up” as I would have expected. With all the delays, I ended up feeling like I’d wasted most of the day waiting for them and STILL ended up being 10 min late to pick up my daughter. \r more

My realtor picked this company for the purchase and I was worried that I wouldn't be able to make time( I work as an RN and have crazy shifts that change all the time). A rep drove to my house on a Sunday and didn't charge me a fee for the notary visit (which was pretty surprising) since my realtor warned that there would be one for like $100+! Nice surprise thanks! I highly recommend! more

Last night we received keys to our new home and I know that if it weren't for the late night signing this would not have happened. You girls rock!!! I have never been this impressed with any real estate professional before. You turned a nightmare transaction into a walk-in-a-park for me and Rick! We love you guys!!!\r more

I normally don't write reviews but I was amazed at how quickly the girls at Horizon took care of our purchase. We had a couple of complications with the seller's bank due to the fact that the property was in distress. Despite all that Karina kept in touch with me and drove to my house to sign the documents. thanks from the bottom of our heartsI Cindy and Bill more

I had a disappointing experience with this escrow company. Will never use them by choice again. Cons: Non-responsive, disorganized, lack of attention to details more