I have used Hopz in the past with good results but after my last rental of a moon bounce I will never use them again. The moon bounce arrived in in absolutely filthy condition. They arrived on time, I signed a delivery sheet and pointed them to where I wanted it. After it went up they left and my kids went in and immediately came out saying it was gross. The bounce had obviously not been cleaned from its prior use or uses and the floor was caked in dirt, pollen, and was full of leaves, twigs, and bugs. Because the party was about to start I decided to wipe down the bounce myself and had to use a shop vac to get rid of the debris.
I immediately emailed Hopz to let them know the filthy condition and received no response. Additionally they did not pick up the bounce until the next day 26 hours later. That is a liability because if something were to happen to the equipment overnight I could be held financially responsible.
On Monday following the rental I received a canned thank you for the business email. I immediately replied asking if they had seen my previous email and restated the condition the moon bounce arrived. Again no response.
I prefer not to leave negative reviews for small businesses, but in this case I find Hopz to be completely unprofessional, unorganized, and uninterested in customer service. I will use another party rental company in Sykesville next time, there are several.
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