Honda Cars of Katy

2 problems in 1 week - my 2012 pilot 11k miles. I brought in my broken key to be replaced. The dealer told me $190. I called Honda cust. serv. Honda arranged for a key to be replaced FREE! While back at the dealer to replace the key, my neighbors were attempting to purchase a 12 FIT. The car retail is 16k, they had a 3k trade in meaning the car should only be 13k. The salesperson was trying to sell the car for 19k!!! I stepped in and they immediately dropped the price to 17k. Everyone happy? NOPE! The sales manager and salesman corned me in the service area. The saleman was pounding his fist into his hands while they talked! Suggesting NO THREATENING YES!!! I asked if they wanted to go outside to discuss this. They walked away. Now comes the service manager MAD) asking who I am etc. I explain that it does not matter who I am, I advised my neighbor how to buy a car. He went on a rage asking why etc. I explained you apparently dont like to do warranty repairs or sell cars honestly. They pulled my truck out and did not complete any work and banned me. LOL like I would go back to these shady crooks. STAY AWAY!!! more

Before buying my used minivan at Honda Cars of Katy three months ago, I was told by my used car salesperson Jose that there were new tires on the van. After buying the car I found out that the tires were not new. I've gotten no help from the used car manager or the general manager. This dealership cannot be trusted for used sales. more

WARNING :- DO NOT DO BUSINESS WITH THIS UNPROFESSIONAL COMPANY. I WILL TAKE THEM TO CIVIL COURT. WORSE CAR DEALER EVER. PURCHASED MERCHANDISE FROM ME AND UNWILLING TO PAY AS PROMISED. THE WORSE EXPERIENCE EVER more

I recently visited Honda Cars of Katy while shopping for a new Crosstour. I have to say I could NEVER Trust a dealer that does the following: 1) Every car i could see on the lot did not have a MSRP Sticker on the Window - they had all been removed. When I asked the salesman, he gave me some BS line about the sun melting the stickers. In several cases, the stickers were in the glove box. 2) I know why of the sticker had been removed. Every car that I looked at, where I did see the sticker, had an addendum of dealer added options ranging from $3000 (on a $18,000 MSRP) to over $6000 added to a $32,000 sticker. The Crosstour with $6000 of dealer add-ons included $4000 for some crappy non-factory navigation system. Come on, that's almost 20% worth of add-ons. 3) i was quite surprised this dealer had so many glowing five-star ratings. Upon closer examination, I noted that this dealer starts of with 2 bad reviews on 2009, then no reviews for over a year, then they get 20 five star reviews in just 4 months - all from citysearch - then 2 more really bad reviews. Several Great reviews about Javier - In just a few days. Take a closer look at those 20 five-star reviews - almost everyone of the ""reviewers"" has hundreds of reviews - but even more interesting is how many car dealers some of these guys wrote bogus comments for. I have seen many bad dealerships over the last 30 years, but this one has to be one of the most dishonest. If they remove the Stickers, add thousands of worthless dealer options to every car on the lot, and then pay anonymous reviewers to write fake five star reviews, imagine how bad these guys could screw you on the less obvious stuff. more

My husband went to look at a Civic Si there, ready to purchase with a trade in... WORST EXPERIENCE EVER. I'll try to condense his experience... they took 3 days to get him a REAL quote (not ""Oh yeah... should be no problem to get it at $price). In the meantime, they never called him back, even when they told him a specific time to expect the call back. William was his salesman, and while he was very nice and easy going, obviously communication is not his (or anyone else's) strong point. The only time my husband spoke to them was when he called them himself. Before they even got him the actual monthly payment amount they let him take the car for a couple days (he works at a shop and wanted to check it out there). He came in to bring it back and talk numbers (as they'd been planning for 3 days), and they made him wait for about an hour before someone came to speak with him. They quoted him a 20% interest rate when BMW had quoted him an 8% interest rate. The monthly payment was $200+ higher than the rate they said they could get him. They obviously got him in the car thinking he would fall in love and impulsively buy it without caring about the actual monthly payment... WRONG. My husband had to DEMAND his keys back. It was a waste of 3 full days time, and not only did the staff not care about the customer, they didn't even call him back... isn't that considering something like an auto sales crime... seems like all other dealerships won't STOP calling you! This is by far our WORST EVER dealership sales experience-- Unless you have time and money that you're looking to waste, do not visit this dealership. This is the first online complaint I have ever had to write. more

I E-mailed Honda Cars of Katy About purchasing a white 2011 Honda Fit sport automatic They E-mailed back that yes they would sell me a White 2011 Honda fit sport at the Agreed upon price of $18,523. Called and confirmed. Had several conversations with the sales lady. Made appointment the finalize the deal. Called and asked for the vin for insurance. Received the vin and gave it to insurance and was told it was to a 2010 Honda fit. Went to Katy Honda website looked car up by vin. Turns out that the car is indeed a 2010 Honda fit base model with manual transmission. I then called them and asked if the vin was wrong. \r No, that they had quoted me this car. Refused to Honor their E-mail or the verbal contract. I have the emails and would love to send them to you. A Classic attempt to bait and switch. They were just stupid enough to do it in writing!\r more

The customer service I received was exceptional. I trust the dealership and the people that work there. My sales rep was very knowledgeable and helped me navigate the whole experience of buying my new Civic. Thank you John Eagle Honda of Katy. It was great buying a car there and I know I will enjoy the “free” oil changes more

If you are buying a Honda, see Javier Balderas in Katy. Javier works with you to make sure that your ride is what you can afford and no high pressure tactics here. Thank you for having that Black-on-Black sitting in your showroom yesterday Javier. We love it. more

We had an excelent service Javier Balderas was our sales person, he was took his time with us and gave great costumer service. He showed us patiently the functions of our new car. (: it was a really good experience having him as our sales person. more

Their service was quite good. They worked with us to get the best deal, at the same time, they also considered our budget and tried to keep us within our price range. Javier works with you until you are ultimately satisfied with your decision. He gives you a list of cars that would not blow your budget and is patient when it comes to negotiation. more

A breeze. Buying any kind of a car in the past was a hassle. It took forever to get approval. Then it took forever to get through financing. Then it took forever for the car prep. It was always at least a four to five hour ordeal from stepping into the door to driving out with the car. This time, the whole process took less than 2.5 hours. more

David made the purchase of my Accord a very pleasant experience, totally hassle free. The dealership is new and very clean, with many friendly faces. Justin in finance was really a big help since I did my loan with my Credit Union he made the paperwork fast and friendly. Thanks, Honda Cars of Katy what a GREAT EXPERIENCE more

Bernard was patient and tried his darn hardest to get us the best deal. He talked to his manager, who later had to come to us and tried to sort things out. Oh boy, but my father had the domino effect going. Bernard's manager had to call up his higher up, who i suppose is Alton. He knew how to sell damn well and made an offer few can refuse and talked some sense into my persistent father who kept on trying to haggle. The finance guy was kind, forgot his name though. Altogether, they do magnificent business, good enough for me to register just to make a single comment. more

Customer service was excellent Javier Balderas took care of me. Answered every question i had about the vehicle that i purchased. Javier was very friendly with us showed respect to us that was the best part of my experience. Great quality of work, excellent selection of used vehicles. Very nice facility. Great prices on their vehicles. Im highly satisfied customer now for life, at honda cars of katy. THANKS JAVIER BALDERAS GREAT SERVICE. more

If You need a Honda and live in Katy, well visit this dealership, the facilities are very nice, clean restrooms, nice grill area, they will probabely give you a great deal more

If you want to buy a car I highly recommend this car dealership. They never seemed to be put off when I wouldn't take a deal, they just kept coming back with alternatives. more

Honda Cars of Katy was that place. The biggest reason for me feeling so comfortable was the salesman Jeff. He took the time too find out my needs and suggested a class level that was in line with what I was looking for and he did it without making me feel pressured. I had it in my mind that the whole process was going to be terrible because of my past experiences, but it wasn't. It was actually very pleasant. more

Honda Cars of Katy gave my fiance and I an excellent first time car buying experience. My fiance and I live in Austin and we could not find the deal that Honda Cars of Katy were willing to give. It was our first time buying cars and we could not have asked for a better experience. more

Alex made it quick and painless. He, too, was exceptionally personable and respectful. As we were leaving, Sean, the used-car manager, touched base with us and gave me his number in the event I ever have any questions. WOW! I was very surprised about reading all the negative reviews. Perhaps, they have taken heed and changed their business practices. We were very pleased. more

We just bought an 09 Honda Pilot. We traded in an Certified Pre-owned '03 Pilot we bought from Goodson Honda West, and had a bad experience so we were really expecting to have to come in with both barrels blasting to get a good deal at Honda Cars of Katy. Ben Hicham was our salesman and he was friendly and knowledgeable and he listened to our needs and we walked out with a new Pilot. more