Home Theatre Concepts

Home Theatre Concepts was easy to get a hold of. Scott was always available by texting or phone call. If they could not walk us through the problem over the phone, they would have someone at our home the next day to resolve the issue. They were recommended to my husband. When we went to the store we found them to be knowledgeable. They knew what they were doing. more

Home Theatre Concepts installed a TV in our kitchen as well as speakers all throughout our house. Now we have surround sound upstairs and downstairs. We are really enjoying listening to our music through our new system! We really appreciated that they were willing and able to find ways to get the things we wanted done, done. There were companies that had told us that they weren't able to do the things we wanted. We will definitely use Home Theatre again, and would highly recommend them to anybody! more

Home Theatre Concepts Management is very unorganized. The interesting thing is the owner is the most unorganized of them all. Promised installation date, ended up 2 weeks late. Said it would take 1 day took 3. Went in paid my Bill, came back 2 days later for an additional purchase, and they charged me more saying the 1st bill was incorrect. Wanted WiFi Blueray and they gave me one that was not. Said no problem and asked them to come up with some WIFI system prices, went back in and they quoted me 1 system. Asked for all my remote cables and passwords and they gave me the wrong cord and wasn't sure if the username was correct on my login. I will say the equipment is nice and works well, and would love to purchase more equipment, (Actually need more things as I speak to finish my system)(Shelves, Theatre seating). Teir customer service LACKS tremendously, VERY UNORGANIZED and INEXPERIENCED. The worst part about it is the Owner didn't think my word of mouth was worth making things right. SO I AM SPREADING THE WORD. They are also losing lots of my money that could have been theirs had they done the right thing. RESPONSE FROM Home Theatre Concepts: Your installation came in the middle of a staffing issue. I tried to explain the situation and that it was not normal. As for the installation date, I did not give you the initial tentative date. I talked you just before the actual installation to set the actual date. As for the time to complete the installation, a mistake was made on the estimated time. We did do the job right and did not charge for the extra time. The bill was given to you before it was ready and the wi-fi blu-ray player item were mistakes by a new employee. If we would have overcharged you we would have fixed it just the same. The final invoice did correspond to the estimate so there should have been no surprises. We actually did two additional labor items at no charge as a courtesy. I explained that we did not recommend any blu-ray players that had the features that you wanted at the price you had budgeted. After re-evaluating the latest price/product offerings, that information was confirmed. As for the password and as explained, it is not needed to reprogram the remote. If you want to do it yourself, you just login and create your own new password. I assume that you located the cable since we have not heard back on that item. We have been trying to improve now for over 20 years. I care about what our customers think and I hope that we can help you to not feel so bad about the problems that we had on your project. I am glad that you do like the equipment and how it works. I wanted to make sure that you would be happy with the final result. Thank you for the kind words about the system. more

I have been dealing with Home Theatre Concepts since 1994. We started out with a DirecTv System and went from that to a Home Theater. As always, my concerns were met and my budget was addressed. NEVER a surprise at the end of the job. Due MY budgets restrictions it took me about seven years to complete my Home Theater. They stood by me all the way and NEVER presured me to put in a more expensive item or even to install something ahead of schedule. It has always amazed me how patient Home Theatre Conepts is with customers (especially me with slow money) Whenever I need more equipment or I need or want to upgrade , they are always there .... Ready .... Willing .... and ABLE. In my opinion Home Theatre Concepts is the BEST around and for me the ONLY ONE AROUND. You want a GREAT job on audio and video for your home ... Go not further than Home Theatre Concepts in Morton, Illinois Thanks Scott more

We got our work done by Home Theatre Concepts last winter. They installed a home theater system for us, along with all the gadgets that go with that. Home Theatre Concepts is always available when I have questions. They have done a really good job for us. The builder who did our home remodeling recommend Home Theatre Concepts to my husband. I think they're knowledgeable about their product and easy to work with. We had an overall positive experience with Home Theatre Concepts! more

We found out about Home Theatre Concepts because they are right next door to the places where we do our taxes. When we walked into Home Theatre Concepts' Store, we really wanted a new system for the last two years. I was able to find what we wanted, which didn't seem to exist out there. After briefly talking to the people at Home Theatre Concepts, we were able to pull our idea to together, and they provided the perfect stereo system for us! What stood out to us about Home Theatre Concepts was that they were very hometown, not showy but yet they had a good enough inventory. They also gave us all the time we needed during our time with them. You don't need to know exactly what you want, and they will help provide you with a lot options that will help you to make a very, very informed decision. Home Theatre Concepts is comfortable, informative, easy, and within the budget! more

ThEatre CONCEPTS ALWAAYS KEEPS THE CUSTOMER IN MIND more

Home Theatre Concepts did our first TV and stereo system about seven or eight years ago. We liked their work so much, that we hired them again recently for a contemporary update. This included a plasma TV and new receiver. We are happy with the results. HTC are professional, courteous, and willing to help. They will always talk to you--be it on the phone, or in person--and are very knowledgeable. They respond quickly, and offer a good value. If you are not happy with what you have at home now, they will find a solution that will please you. R Strunk more

Technicians for Home Theatre Concepts worked well with me on determining what I wanted from the Control 4 system. I have a basic system but wanted to have the capability of different zones utilizing three different sources. Home Theatre Concepts made multiple trips to our home and assisted us in working through some issues in getting things set up and identifying the appropriate cable and equipment to use. more

What I really liked about Home Theatre Concepts is the fact that they were able to take a general idea I had and put it into a scalable plan. They let me know that they could take it in different directions, with the outcome for each, so it was very scalable. They kept me in the loop all along the way. There was a tight deadline, and they completed it by that deadline. It was my first time using Home Theatre Concepts. I had a couple of different small projects for them; it was basically an audio video upgrade. Everything was perfect. They definitely deliver on what they promise, and their actions back up their words. I think that they can take any type of client, either for a major home theatre or more of a hodgepodge like mine, and make the job scalable for the customer. They will do it from the customer's point of view. Rather than just saying what they thought I needed they kept in mind, and understood, my budget and what I wanted. They didn't go overboard or try to push different things on me. They were honest with the pricing and the product I was getting. There were no surprises at the end. Troy Behnke more

I have done some business with Home Theatre Concepts before, and recently I went to them for recommendations on a new theater room within a budget. And, they were able to provide a solution that exceeded all of my needs for my budget number. They primarily did an equipment selection and provided guidance on how to connect the system. I am a kind of do-it-yourself person, and they were willing to partner with me to complete a do-it-yourself job, and I think that is kind of rare. more

Over all, my experience with Home Theatre Concepts has been very good. They know what they are doing and they do a nice installation job. They take of the installation to perfection, and they get things cleaned up the way they should be when they are done. The only drawback is if you do have some sort of glitch, it can sometimes take a couple of phone calls to handle it, but it always gets take care of. So, overall, it has been a very good experience. Steve and Maggie more

If we have any issues, they are very responsive and help us solve it quickly, which is important to me. If I have any issues at all, they will fix it even a year after installation. They installed 5 o 6 TVs, set up surround sound in 3 rooms, and put in a central sound system and juke box for the house. The quality of the work has been outstanding. The people at Home Theatre Concepts know the cutting edge technology and they can help you find a system that meets your needs as well as your budget. Their sales approach is pretty low-pressure. They are not trying to sell you the most high-end version, just the version that meets your needs within your budget. Jim Hubler more

I have been a customer oh home theater concepts for nearly 15 yes. The owner Scott and his staff are very professional and they arebery aware of industry trends. They provide a quality product with excellent customer service. I would encourage anyone looking for home entertainment to visit the store. more

Home Theatre Concepts installed my theater in the basement including video, direct TV, and a projection system. Everything went well though it took a lot of tweaking to get it right. Now it works great. The customer service was very good. They were committed to getting it working right eventually. I would have like to have it working right sooner, but they were definitely committed to fixing it and making it work exactly like I wanted. Though I would like to have it perfect the first time, that is very tough. more

Overall, I would give Home Theater Concepts an extremely positive rating. I particularly like Scott's intelligence, integrity, and responsiveness. It is nice to know we have the mastermind behind the operation at our disposal, and he earnestly wants us to have results and products that were pleased with. Generally, I have very much enjoyed working with him. In the way of critique, I guess the ball gets dropped from time to time or there appears to be an occasional misunderstanding about what it is we are trying to accomplish, but overall, they are very good. The folks he has working with us do a very good job. I feel like I can call them anytime. I am very pleased with them. Another huge plus is Scott's product recommendations. The products he recommends are pretty much state of the art, but he takes a commonsense approach to his recommendations. In other words, just because something is new does mean it is what you want to pick. Scott helps you weed through all of that information very nicely. It is like having the smartest guy in the room guide you. I trust his opinion very much. I think the costs, overall, are very reasonable. I have so much faith in them that, for the most part, I do not price shop. Sometimes the prices are elevated compared with what you might find elsewhere, but on a whole I find them reasonable. Typically, I find that you get what you pay for, and we are happy with the money we set aside for home theater. They are reasonably prompt and they are as responsive as I need them. Another huge plus is that if something does go wrong, they are just a phone call away, which is unique for a more tailored operation. I have worked with them for ten years now, and I expect to continue working with them. Dr. Amble more

Home Theatre Concepts is very responsive. We have so much technology, so there is more that can go wrong or break, and I have to call them quite a bit to fix or change things. However, that is not their fault. They really are wonderful. Scott has great ideas and always comes up with something new that I would love to have. I really like them a lot. I have been using them for at least 6 or 7 years. They have excellent customer service, and respond immediately when there is a problem. They go out of their way to fix whatever I need. more