We recently purchased a new home only to find the boiler was not working. We had three other companies out to inspect and quotes and then decided to try and ride it out. On a day the temps hit "minus" we were stopped in Home Depot while getting kerosene for the one heater and were offered their free estimate. Usually we just keep walking. Boy are we ever glad we stopped. My exact response was "your not going to send some idiot out are you, because we've had enough of the them the last two months". Holland even offered us financing through them as Home Depot would not so we could have heat! From the customer service rep Bob, down the line to Todd, Cliff, and Damon the service was excellent! Even after I kept telling them do not worry about the floors we are gutting them, they laid tarps and handled making sure nothing was banged on walls or our home (even tho I told them we are repainting! Don't worry about it!). Professional service all across the board. They stayed until completed that night as temps dropping to minus again so we wouldn't have to try and run electric heaters again to supplement and still be cold! Answered our many many questions (as we never had a boiler before) with patience and explained everything! I cannot thank you enough Holland Heating and Cooling for the service we have received! We will now be keeping our homes service needs with your business as your guys not only did a job well done but were very friendly that we actually enjoyed having them in our home. Thankyou!!
Dawn M. Gaines, MI
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